Welcome to Ramio Platform. These Terms of Use (“Terms”) constitute a legally binding agreement between you and Ramio, a technology SaaS platform operating under the laws of India, having its registered office at Flat No. 6B, Noopur CHSL, Anant Vaman Vartak Marg, Vile Parle East, Mumbai-57 (hereinafter referred to as “Ramio”, “we”, “us” or “our”), governing your access to and use of Ramio’s platform, website, application, and services.

For the purposes of these Terms, “you” or “your” refers to any individual or entity accessing or using the Platform. Where such User registers an account on the Platform or otherwise subscribes to or avails the Services, they shall be referred to as a “Merchant”. Accordingly, all references to “you” shall include you in your capacity as a Merchant, where applicable.

Ramio provides a technology-enabled commerce solution that enables Merchants to build, manage, and scale their online stores through various tools and functionalities, including store creation, product management, sales, marketing, payment facilitation, operations, and related offerings, including print-on-demand services (collectively, the “Services”). Any new features, tools, or services added to the existing Services shall also be subject to these Terms.

These Terms are to be read in conjunction with the Website Terms and Conditions applicable to general visitors of the Platform, as well as all other policies made available on the Platform, including the Privacy Policy, Cookie Policy, Disclaimer, and any service-specific terms or policies (collectively, the “Platform Policies”), all of which are incorporated herein by reference.

In the event of any conflict between (i) these Terms, (ii) the Website Terms and Conditions, and (iii) any Service-Specific Terms applicable to a particular Service, the Service-Specific Terms shall prevail to the extent of such conflict, followed by these Terms, and thereafter the Website Terms and Conditions.

By accessing or using the Platform or Services, registering an account, clicking “I agree” (or similar), or otherwise indicating your acceptance, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you are using the Services on behalf of an entity, you represent and warrant that you have the authority to bind such entity to these Terms.

This Agreement is an electronic record under applicable law and does not require any physical or digital signature. Your continued use of the Platform or Services constitutes your ongoing acceptance of these Terms, as updated from time to time. If you do not agree to these Terms, you must not access or use the Platform or Services.

1.Definitions

For the purposes of these Terms, the following terms shall have the meanings ascribed to them below, and any term defined elsewhere in these Terms shall, unless the context otherwise requires, have the same meaning when used herein:

  • “Account” means the account created on the Platform to access and use the Services.
  • “Authorised User” means any individual who is authorised by the Merchant to access and use the Merchant’s Account on the Platform, including employees, staff, representatives, contractors, or any other person granted access permissions by the Merchant in accordance with the Account provisions set out in Section 3.
  • “Customer” means any end user, purchaser, or individual who accesses or transacts on a Merchant’s online store or website enabled through the Platform, including any person who places an order for goods or services offered by the Merchant, whether or not such purchase is completed.
  • “Force Majeure Event” means any event beyond the reasonable control of a Party, including acts of God, natural disasters, war, riots, civil unrest, governmental actions, strikes, lockouts, cyber-attacks, or failure of utilities or communication networks.
  • “Intellectual Property Rights” or “IPR” means all rights, title, and interest in and to any intellectual property, including copyrights, trademarks, patents, trade secrets, design rights, and any other proprietary rights recognized under applicable law.
  • “Merchant”, “you” or “your” means any individual or entity that registers on the Platform or otherwise avails the Services for the purpose of creating, managing, or operating an online store or offering products or services to Customers.
  • “Merchant Content” means any data, information, text, images, graphics, designs, trademarks, logos, product information, or other content uploaded, submitted, transmitted, or otherwise made available by a Merchant on or through the Platform, including content displayed on the Merchant’s online store.
  • “Personal Data” shall have the meaning assigned to it under applicable Data Protection Law and includes any information relating to an identified or identifiable individual processed in connection with the Services.
  • “Platform” means the digital infrastructure, including the website, mobile application, dashboard, and associated systems, owned, operated, or made available by Ramio, through which Merchants access and use the Services.
  • “Platform Policies” means the policies, guidelines, and additional terms made available on the Platform, as may be updated from time to time, including the Privacy Policy, Cookie Policy, Disclaimer, and other service-specific policies.
  • “Print-on-Demand Services” means the services made available through the Platform that enable Merchants to create and sell customized products based on designs or content uploaded by them, which are fulfilled by third-party vendors or service providers.
  • “Ramio Content” means all content, materials, and information made available on or through the Platform by Ramio or its licensors, including text, images, graphics, audio-visual works, software, and the overall design and structure of the Platform.
  • “Service-Specific Terms” means any additional terms, conditions, or policies applicable to specific Services or features made available by Ramio on the Platform, as may be updated from time to time.
  • “Services” shall have the meaning ascribed in the recital above and includes the tools, functionalities, features, and offerings made available by Ramio to Merchants through the Platform, and shall further include access to and integration with Third-Party Services, where applicable.
  • “Third-Party Services” means any services, software, platforms, APIs, infrastructure providers, or integrations operated by third parties that are made available through or integrated with the Platform, including payment service providers, logistics or fulfilment partners, communication tools, analytics providers, hosting services, and other external technology or service providers.

2.Scope of Services & Eligibility

A. Scope of Services

  • Ramio provides a software-as-a-service platform that enables Merchants to create, manage, and operate online stores through cloud-based infrastructure, hosting services, and integrated tools for store building, product management, sales, marketing, payments facilitation, order processing, and related business operations.
  • The Services are hosted on infrastructure located in jurisdictions as determined by Ramio from time to time. Ramio may store, process, and transmit data, including Merchant Content and transactional information, as part of providing the Services, in accordance with applicable laws.
  • The Services may be modified, updated, suspended, or discontinued, in whole or in part, at the sole discretion of Ramio, subject to applicable law.

B. Eligibility

The Services are available only to individuals or entities who are legally capable of entering into binding contracts under applicable law. By accessing or using the Services, you represent that:

  • you are at least 18 (eighteen) years of age or the age of majority in your jurisdiction, whichever is higher;
  • you possess the legal authority to enter into and be bound by these Terms, either personally or on behalf of the entity you represent;
  • your state of residence and/or incorporation is consistent with the details provided by you in your Account registration and billing information;
  • you are using the Services for the purposes of carrying on a business activity and not for any personal, household, or family purpose; and
  • you are not using the Services in violation of any applicable sanctions, embargoes, or trade restrictions, and you are not a restricted party under such laws.

The Services are intended for Merchants who are lawfully permitted to engage in commercial activities in India. You agree that you shall not use or make available the Services, directly or indirectly, for the benefit of any sanctioned or restricted party.

C. Permitted Use & Restrictions

You agree to use the Services only for lawful commercial purposes and in accordance with these Terms. You shall not:

  • use the Services for any unlawful, fraudulent, defamatory, obscene, harassing, abusive, or otherwise illegal activity;
  • transmit or distribute any content that is unlawful, harmful, misleading, offensive, or violates any applicable law;
  • use the Services to send unsolicited communications including spam, chain letters, phishing, or mass unsolicited messages;
  • upload or transmit any viruses, malware, or harmful code;
  • attempt to gain unauthorized access to the Platform or related systems;
  • interfere with or disrupt the integrity, security, or performance of the Services;
  • use the Services to build, offer, or support a competing product or service;
  • bypass or attempt to circumvent technical restrictions of the Platform; or
  • use the Services in a manner that violates applicable Indian laws or regulations, or that threatens public order, security, or sovereignty.

Ramio reserves the right to restrict, suspend, or terminate access to the Services where it reasonably believes that the Services are being used in violation of these Terms or applicable law.

3.Account Creation, Access & Responsibility

A. Account Registration

  • To access and use the Services, you are required to register and maintain an Account on the Platform.
  • You agree to provide true, accurate, current, and complete information during registration, including details required for operating your store, and to promptly update such information to keep your Account accurate at all times.
  • Ramio may accept, reject, suspend, or disable any Account registration or access to the Services at its sole discretion.

B. Merchant

Upon creation of an Account, the individual or entity registering shall be designated as the Merchant, and shall be solely responsible for:

  • the Account and all activities conducted through it;
  • the operation, content, and management of any store or storefront created using the Services; and
  • compliance with these Terms by any person accessing or using the Account.

If an Account is created on behalf of an organisation or legal entity, such entity shall be deemed the Merchant, and the person registering confirms that they are duly authorised to bind such entity. Each Account shall be associated with only one Merchant; a Merchant may maintain multiple Accounts subject to Ramio’s internal policies.

C. Authorized Sub-Accounts

Subject to the Subscription plan, the Merchant may create or permit access to additional user profiles or sub-accounts (“Authorized Sub-Accounts”) for employees, agents, or contractors. Authorized Sub-Accounts shall:

  • operate strictly under the authority of the Merchant;
  • be subject to access permissions, roles, and restrictions as enabled through the Platform by the Merchant; and
  • not be treated as independent accounts or separate contracting parties.

All acts, omissions, and activities undertaken through Authorized Sub-Accounts shall be deemed performed by the Merchant, who shall remain fully responsible for such activities.

D. Affiliate Module

Subject to the Subscription plan, the Account may include access to an affiliate or referral management module (“Affiliate Module”). Where enabled, it shall be made available solely as a tool for the Merchant’s independent business use, allowing the Merchant to onboard, manage, and monitor third-party affiliates and enable tracking/reporting of referrals and conversions.

All affiliate or referral relationships established through the Affiliate Module are solely between the Merchant and the relevant affiliates or third parties. Ramio does not act as a party to such relationships and shall not be responsible for any obligations, disputes, payments, commissions, or conduct arising therefrom. The Merchant shall be solely responsible for the operation, compliance, and management of any such program.

E. Account Access & Responsibility

The Merchant is solely responsible for maintaining control over the Account, managing access to Authorized Sub-Accounts, and ensuring that all persons accessing the Account comply with these Terms. The Merchant shall ensure that login credentials and access permissions are kept secure and are not disclosed to unauthorised persons.

F. Account Data, Materials & System Handling

You acknowledge that information, data, and content provided through the Account (product listings, pricing, descriptions, store content, orders, customer interactions, affiliate-related data, and other operational information — “Materials”) may be transmitted over networks and may involve technical processing, formatting, or adaptation to enable compatibility with systems, devices, integrations, and third-party providers.

The Merchant is solely responsible for the accuracy, completeness, legality, and reliability of all Materials. The Services operate as a facilitation platform, and Ramio does not independently verify or assume responsibility for the content, accuracy, or legality of Materials processed through the Account.

G. Third-Party Integrations

The Services may enable or require integration with third-party service providers, including payment gateways, logistics providers, and fulfilment partners, subject to the Merchant’s consent to enable such services. Ramio shall use commercially reasonable efforts to make the Services available continuously; however, certain features may depend on Third-Party Services and may be subject to interruptions attributable to such services.

The Merchant acknowledges and agrees that:

  • certain features may depend on the availability and functioning of such Third-Party Services;
  • access to such services may be subject to the Merchant’s acceptance of the applicable third-party terms;
  • Ramio does not own, operate, or control any Third-Party Services and does not guarantee their availability, performance, or security; and
  • any interaction or arrangement between the Merchant and such providers is solely between those parties.

H. Account Suspension

Ramio may suspend, restrict, or disable access to the Account where it reasonably determines that there is suspected misuse, security risk, or fraudulent activity; a breach of these Terms; or that such action is necessary for the integrity or functioning of the Platform.

I. Communications

Ramio may communicate with the Merchant using the contact details provided in the Account. All communications sent to such registered contact details shall be deemed duly received by the Merchant.

4.Subscription, Fees & Payment Terms

A. Subscription Plans & Fees

  • The Services are made available on a subscription basis (“Subscription Plan”) per the pricing plans selected on the Platform, subject to recurring subscription charges (“Subscription Fees”) and such other fees for specific features, integrations, or add-ons (“Additional Fees”), collectively the “Fees”.
  • Ramio shall notify the Merchant of applicable Fees at the time of subscription, and the Merchant agrees to pay all applicable Fees accordingly.
  • Fees are payable irrespective of actual usage during the billing cycle, and no refund, adjustment, or credit shall be provided for non-use or partial use.
  • All Fees are exclusive of applicable taxes (including GST) unless stated otherwise. The Merchant is solely responsible for all applicable taxes; where applicable, taxes may be added to the Fees and reflected in the invoice.
  • Price Changes: Ramio may revise Fees from time to time. Any revised Fees apply from the next billing cycle and will not affect an ongoing paid subscription period.

B. Payment Method, Billing Cycle & Recurring Payments

  • The Merchant shall provide and maintain a valid payment method (“Authorised Payment Method”) and authorises Ramio to automatically charge it for all Fees as they become due.
  • The Services operate on a recurring billing cycle, which shall be monthly unless otherwise specified. Subscription Fees are charged in advance at the beginning of each cycle and the plan auto-renews unless cancelled.
  • Continued access to or use of the Services after renewal constitutes acceptance of the applicable Fees for the renewed period.

Payment failure & suspension

If Ramio is unable to process payment, it may retry multiple times. If payment remains unsuccessful, Ramio may suspend or restrict access until all outstanding Fees are paid, and continued non-payment may result in termination. Ramio shall not be responsible for any loss of data, access, or functionality arising from such suspension or termination. The Merchant remains liable for all unpaid Fees notwithstanding any suspension, restriction, or termination.

C. Cancellation & Effect of Termination

The Merchant may cancel its Subscription Plan at any time through Account settings. Upon cancellation:

  • the Subscription Plan shall remain active until the end of the then-current billing cycle;
  • no refund shall be provided for any Fees already paid for the ongoing cycle; and
  • access to the Services shall be discontinued at the end of such cycle unless renewed.

5.Customer Payment Flow & Third-Party Processing

A. Payment Providers & Dependencies

Payment collection and processing shall be enabled through third-party payment service providers (“Payment Providers”), which may include licensed payment gateways, aggregators, banks, or other authorised financial intermediaries operating in India. The availability, activation, and continued use of any Payment Provider is subject to such provider’s onboarding, compliance, and operational requirements and applicable law. Ramio is not a party to such terms and bears no responsibility arising therefrom.

B. Transaction Flow & Settlement

  • All payments from Customers shall be processed through Payment Providers and settled to the Merchant, subject to applicable deductions and settlement cycles.
  • Settlement timelines depend on Payment Providers and banking partners and may be subject to delays beyond Ramio’s control.
  • The Merchant shall be solely responsible for order fulfilment, pricing, customer support, refunds, chargebacks, and all related obligations.

C. Suspension or Removal of Payment Providers

Ramio may, at its sole discretion and without liability, suspend, disable, or remove access to any Payment Provider at any time, whether or not previously enabled, for reasons including regulatory/compliance requirements, security or fraud risk, instructions of the Payment Provider, or technical/operational considerations. Ramio shall not be liable for any loss, disruption, or damages arising from such suspension or removal.

D. Ramio’s Limited Role

  • Ramio does not at any time collect, hold, or control funds paid by Customers.
  • Ramio acts solely as a technology facilitator and shall not be deemed a payment intermediary, escrow agent, or financial institution.
  • Ramio does not participate in or guarantee any transaction between Merchant and Customer.

E. Disputes & Chargebacks

All disputes, including refunds, chargebacks, or Customer claims, shall be handled solely by the Merchant. Ramio shall have no obligation to mediate or resolve any such disputes, except to the limited extent required for platform operation.

F. Collection & Settlement of Customer Payments

Where the Merchant sells through its online store, payments from Customers shall be collected on behalf of the Merchant through integrated payment gateways. Upon successful receipt, net amounts shall be settled to the Merchant after deduction of:

  • applicable platform fees and charges of Ramio;
  • payment gateway charges; and
  • any other applicable deductions agreed or notified on the Platform.

Ramio does not itself process or store full payment instrument details, and shall not be responsible for any failure, delay, or error in payment processing attributable to third-party providers.

6.Print-on-Demand Services

A. Nature of Service

The Services may include print-on-demand functionality (“Print-on-Demand Services”), enabling the Merchant to design, list, customise, and sell products manufactured and/or fulfilled through third-party providers integrated with the Platform. Ramio acts solely as a technology facilitator providing tools for design creation, order processing, and fulfilment coordination, and does not itself manufacture, print, stock, or deliver any products.

B. Third-Party Fulfilment

All printing, production, packaging, and delivery services are carried out by independent third-party fulfilment providers (“Fulfilment Partners”). The availability, quality, timelines, and performance of such partners are independent of Ramio. Any engagement with Fulfilment Partners is undertaken at the Merchant’s own discretion, and Ramio shall not be responsible for any delays, defects, non-performance, or losses arising therefrom.

C. Merchant Responsibility

The Merchant shall be solely responsible for:

  • designs, artwork, content, and intellectual property used in products;
  • ensuring that no content uploaded, reproduced, copied, distributed, or sold infringes any copyright, trademark, IP, or proprietary rights, or is copied from other websites, brands, marketplaces, creators, or platforms without proper authorization;
  • accuracy of product listings, descriptions, and customization inputs;
  • compliance with applicable laws, including IP, advertising, and consumer protection laws; and
  • all customer-facing obligations including refunds, replacements, and dispute resolution.

D. Orders & Fulfilment Process

Orders placed by Customers shall be automatically routed to Fulfilment Partners for production and dispatch, subject to availability and acceptance. Order acceptance, production timelines, and delivery schedules are determined by Fulfilment Partners and may vary based on operational factors.

E. Refunds & Shipping Policy Applicability

All matters relating to refunds, cancellations, returns, replacement, and shipping for Print-on-Demand Services shall be governed by the Refund & Shipping Policy on the Platform. In the event of conflict between this Section and that Policy, the Refund & Shipping Policy shall prevail solely with respect to refund processing, cancellation, return logistics, and delivery timelines.

F. Limitations of Responsibility

Ramio does not guarantee the availability, quality, accuracy, or timeliness of any Print-on-Demand product or fulfilment service, and shall not be responsible for any loss, damage, delay, defect, or non-performance arising from the actions or omissions of Fulfilment Partners. All risks associated with production, fulfilment, and delivery of such products shall be borne solely by the Merchant.

7.Merchant Obligations & Use of Services

A. Merchant Obligations

The Merchant shall be solely responsible for all products and services offered through its storefront, including listing, description, pricing, quality, availability, legality, fulfilment, and post-sale obligations. All transactions are directly between the Merchant and its customers. The Merchant shall:

  • ensure that all listings, content, and representations are accurate, lawful, and not misleading;
  • ensure that its products or services do not infringe any third-party rights or applicable law;
  • not engage in unfair trade practices or deceptive marketing;
  • maintain appropriate standards of customer service; and
  • ensure compliance with applicable consumer protection and e-commerce obligations, including issuance of invoices and disclosures where required.

The Merchant shall be solely responsible for all aspects of shipping, delivery, logistics, packaging, tracking, and fulfilment, and shall establish, publish, and maintain its own refund, return, and cancellation policy in compliance with applicable law, and shall be solely responsible for processing all refunds, cancellations, chargebacks, or returns and resolving customer grievances.

B. Regulatory, Tax & Statutory Compliance

  • The Merchant shall ensure compliance with all applicable laws governing its business, including e-commerce, consumer protection, advertising, and taxation laws.
  • The Merchant shall be solely responsible for all applicable taxes (GST, TDS, withholding taxes, and other statutory levies) applicable to its sales or transactions.
  • The Merchant shall maintain valid PAN and applicable GST registration. Where GST registration is not available at onboarding, the Merchant shall provide a valid GST Enrolment ID (EID) and complete full GST registration as required under law.
  • Where operating under an EID in lieu of full GST registration, the Merchant shall comply with all applicable norms and conditions under GST law and complete full registration within prescribed timelines.

C. Customer Relationship

All interactions, communications, and transactions with customers are solely between the Merchant and such customers. Ramio shall have no responsibility or liability for any disputes, claims, refunds, delivery issues, or service failures arising from such transactions.

D. Breach & Platform Protection

Any breach of this Section shall constitute a material breach of these Terms. Ramio may take such actions as it deems necessary, including suspension or restriction of access to the Services, where required to protect the Platform, its users, or its compliance obligations.

8.Intellectual Property Rights

A. Ownership of Platform

All rights, title, and interest in and to the Platform, including all underlying software, technology, interfaces, dashboards, tools, features, content, designs, and related documentation (“Ramio IP”), shall remain the exclusive property of Ramio and/or its licensors. Nothing in these Terms transfers any IP rights in the Ramio IP to the Merchant or any third party.

B. Limited Licence to Merchant

Subject to compliance with these Terms and payment of Fees, Ramio grants the Merchant a limited, non-exclusive, non-transferable, non-sublicensable, and revocable licence to access and use the Platform solely for its business purposes during the term of its Subscription. The Merchant shall not:

  • copy, reproduce, modify, distribute, or create derivative works of the Platform;
  • reverse engineer, decompile, or attempt to extract the source code of the Platform; or
  • use the Platform in any manner not expressly permitted under these Terms.

C. Merchant Content & Materials

The Merchant retains all rights, title, and interest in and to all content, materials, trademarks, logos, brand assets, product names, designs, images, photographs, descriptions, pricing information, and other data uploaded, published, or displayed by the Merchant on its store created through the Platform (collectively, “Merchant Content”).

The Merchant grants Ramio a non-exclusive, royalty-free, worldwide licence to host, store, reproduce, publish, display, transmit, process, and otherwise use the Merchant Content solely to the extent necessary for operating, providing, maintaining, improving, supporting, and promoting the Services, including enabling the Merchant’s store and facilitating the marketing, listing, display, and sale of its products or services.

D. Responsibility for Merchant Content

The Merchant represents and confirms that it has obtained and shall maintain all necessary rights, licences, consents, and permissions to use the Merchant Content and to grant Ramio the rights contemplated herein. The Merchant shall ensure that the Merchant Content and any products promoted or sold using it do not:

  • infringe or misappropriate any IP, proprietary, privacy, publicity, or other rights of any third party;
  • violate any applicable law, regulation, governmental direction, or industry standard;
  • contain any false, misleading, deceptive, defamatory, obscene, unlawful, or objectionable material; or
  • misrepresent the nature, quality, origin, pricing, availability, or specifications of any product or service.

Ramio is not responsible for independently verifying the ownership, accuracy, legality, or compliance of any Merchant Content, and shall have the right (but not the obligation) to remove, suspend, disable, or restrict access to any Merchant Content or listing that may violate these Terms, applicable law, third-party rights, or Platform policies.

E. Feedback

Any suggestions, comments, ideas, enhancement requests, or other feedback relating to the Platform or Services (“Feedback”) shall be deemed non-confidential and exclusively owned by Ramio, which may use, reproduce, disclose, modify, commercialise, and otherwise exploit such Feedback for any lawful purpose. To the extent any rights vest in the Merchant, the Merchant irrevocably assigns them to Ramio and waives any moral rights, to the extent permitted under applicable law.

F. Third-Party Intellectual Property

The Platform may contain or integrate with third-party IP, software, content, tools, technologies, trademarks, or services. All rights in such third-party IP remain vested in the respective owners or licensors, and the Merchant’s use may be subject to separate third-party terms. Ramio does not grant any ownership rights in such third-party IP and is not responsible for the availability, functionality, legality, or performance of any third-party components except as expressly stated.

9.Data & Privacy

A. Definitions & Compliance Commitment

“Data Protection Law” means applicable laws relating to privacy, data protection, cybersecurity, and information security in force in India, including:

  • the Information Technology Act, 2000;
  • the Digital Personal Data Protection Act, 2023 and rules made thereunder, as amended;
  • the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules; and
  • any other applicable legislation, regulations, or governmental directions relating to data protection, privacy, or cybersecurity.

Ramio shall process Personal Data in accordance with applicable Data Protection Law and implement reasonable technical, organisational, and administrative safeguards to protect Personal Data against unauthorised access, use, disclosure, alteration, loss, or destruction.

B. Roles & Responsibility

  • The Merchant shall be solely responsible for ensuring compliance with applicable Data Protection Law in relation to its Customers and Authorised Users, including obtaining all necessary notices, consents, and lawful basis for processing.
  • Where Ramio processes Personal Data of the Merchant or its Authorised Users for account management, billing, security, analytics, or platform operation, Ramio acts as an independent data fiduciary or processor, as applicable.
  • Where Ramio processes Customer Personal Data on behalf of the Merchant for store operations, order processing, or related functionalities, Ramio acts as a service provider/processor to the Merchant.

C. Permitted Processing

Ramio may process Personal Data solely to the extent necessary for providing/operating/maintaining the Services; ensuring security, fraud prevention, and abuse detection; enabling Platform functionality and integrations; communicating service-related notices; complying with legal obligations; and enforcing these Terms and protecting its legal rights.

D. Data Sharing, Retention & Localization

Ramio may engage third-party service providers for hosting, payment processing, analytics, communication, logistics, and other operational support; such third parties may independently process data subject to their own policies. Platform infrastructure and primary hosting may be located in India or such other jurisdictions as determined by Ramio, subject to applicable law.

Personal Data shall be retained only for as long as necessary for providing the Services, compliance with legal obligations, dispute resolution, enforcement of rights, backup cycles, or legitimate business purposes. Upon termination or deactivation of the Account, Ramio may delete or anonymise Personal Data in accordance with its retention practices, subject to applicable law.

E. Privacy Policy

Additional details regarding Ramio’s privacy practices are set out in the Privacy Policy. In the event of inconsistency between this Section and the Privacy Policy, this Section shall prevail to the extent of contractual matters, and the Privacy Policy shall govern public-facing disclosures.

10.Confidentiality

A. Definition of Confidential Information

“Confidential Information” means all business, commercial, financial, technical, operational, strategic, or other non-public information disclosed by one Party (the “Disclosing Party”) to the other (the “Receiving Party”), whether orally, electronically, visually, or in writing, including information marked confidential or which a reasonable person would understand to be confidential. Ramio’s Confidential Information includes proprietary software, source code, APIs, security protocols, audit findings, pricing, roadmaps, and non-public configurations relating to Merchant storefronts. It excludes information that is publicly available without breach, was lawfully known prior to disclosure, is lawfully received from a third party, or is independently developed.

B. Confidentiality Obligations

The Receiving Party shall protect the Disclosing Party’s Confidential Information using at least the same degree of care it uses for its own (and no less than reasonable care); use it solely for performance of obligations, receipt of Services, or exercise of rights under these Terms; and disclose it only to its employees, advisors, contractors, or representatives who need to know and are bound by confidentiality obligations no less protective than these.

C. Permitted Disclosures

The Receiving Party may disclose Confidential Information where reasonably necessary to enforce or protect its rights under these Terms, or where required under applicable law, regulation, or judicial order. Where legally permitted, it shall provide prompt notice of any compelled disclosure and disclose only the minimum portion legally required.

D. Data Handling, Backup & Operational Use

Ramio may maintain backups, logs, redundancy copies, or disaster recovery systems for operational continuity, security, compliance, or service restoration; however, except where expressly agreed, Ramio does not undertake to maintain Merchant-specific backups for the Merchant’s independent purposes. The Merchant remains responsible for maintaining its own backups. Subject to applicable law, Ramio may use Merchant data in aggregated and anonymised form for analytics, service improvement, security, benchmarking, and product development, provided it does not identify the Merchant or any individual.

E. Survival & Remedies

The obligations under this Section survive termination for so long as the relevant Confidential Information remains protected. Unauthorised use or disclosure may cause irreparable harm, and the Disclosing Party shall be entitled to seek injunctive relief, specific performance, or other equitable remedies in addition to any remedies available under law.

11.Third-Party Services & Integrations

Any Third-Party Services relating to payment processing or settlement shall be governed by Section 5; those relating to data collection, storage, or processing shall be governed by Section 9. Except where expressly governed elsewhere, this Section applies to all remaining Third-Party Services.

The Services may rely on or interoperate with Third-Party Services to enable certain functionalities. The Merchant acknowledges that Third-Party Services are independent and not owned, controlled, or operated by Ramio. The Merchant may enable or use them at its sole discretion (constituting consent), and is solely responsible for reviewing and complying with the applicable third-party terms and privacy policies.

While Ramio may integrate, configure, or enable access to such services through its API layer and Platform infrastructure upon the Merchant’s consent, the underlying services and systems remain operated and controlled by the respective providers. Accordingly, Ramio does not control their performance, availability, accuracy, or continuity and shall not be responsible for any failure, delay, interruption, or error arising from such services.

Ramio may, where reasonably necessary for technical, operational, security, regulatory, or third-party provider requirements, enable, suspend, modify, or restrict access to any integration, acting in a reasonable and good faith manner and endeavouring to minimise disruption. The Merchant agrees that its use of Third-Party Services is at its sole risk, and Ramio shall not be liable for any claims, disputes, losses, damages, or liabilities arising from or in connection with the acts, omissions, or performance of such services.

12.Disclaimers

General Disclaimer

Your use of the website, software, platform, and services will be at your own risk and is provided “as is”, “as available”, and “with all faults”. Ramio and its suppliers and affiliates disclaim, to the fullest extent permitted by applicable law, all warranties, conditions, and representations, whether statutory, express, or implied, including implied warranties of title, merchantability, fitness for a particular purpose, and non-infringement.

Without limiting the foregoing:

  • Ramio does not represent or warrant that the Services will be uninterrupted, secure, error-free, or free from defects, bugs, or harmful components;
  • Ramio does not warrant that the Services will be compatible with any specific hardware, software, operating system, browser, device, or third-party system; and
  • Ramio does not warrant that the Services will comply with any specific legal or regulatory requirements applicable to the Merchant or its business.

The Merchant acknowledges that the Services may depend on or interact with Third-Party Services, and Ramio does not warrant their availability, accuracy, performance, or reliability. The Merchant assumes all risks arising from the use of or reliance on Third-Party Services. Ramio does not act as a seller, reseller, or publisher of any products or services listed by the Merchant and does not endorse, verify, or assume responsibility for any such products, services, or related claims.

The Merchant acknowledges that use of the Services and any interaction with Third-Party Services may involve operational, technical, or service-related risks, including temporary disruption, delays, errors, or dependency on external providers, and agrees to use the Services with due care and commercial judgment.

13.Limitation of Liability

To the maximum extent permitted under applicable law, Ramio, its affiliates, directors, officers, employees, agents, licensors, and service providers shall not be liable to the Merchant for any indirect, incidental, special, exemplary, punitive, or consequential damages, or for any loss of profits, revenue, goodwill, business opportunity, anticipated savings, data, or business interruption, arising out of or in connection with the Services or these Terms, whether based in contract, tort, negligence, strict liability, or otherwise, even if advised of the possibility of such damages.

Aggregate Liability Cap

To the maximum extent permitted under applicable law, Ramio’s total aggregate liability arising out of or in connection with the Services or these Terms shall be limited to the direct and actual losses suffered by the Merchant, as finally determined and awarded by a court of competent jurisdiction, excluding all indirect, speculative, remote, punitive, or consequential losses; provided that in no event shall Ramio’s aggregate liability exceed the Subscription Fees payable by the Merchant for one (1) month under the applicable Subscription Plan, or the amount of such finally awarded direct losses, whichever is lower.

Multiple claims arising out of the same or related facts shall be treated as a single claim for calculating liability. The Merchant acknowledges that the Fees reflect the allocation of risk in these Terms. Nothing in these Terms shall exclude or limit liability to the extent it cannot be excluded under applicable law, and the limitations shall not apply to liability arising from fraud or willful misconduct of Ramio.

14.Indemnity

Merchant Indemnity

The Merchant agrees to indemnify, defend, and hold harmless Ramio, its affiliates, directors, officers, employees, agents, and service providers (the “Indemnified Parties”) from and against any and all claims, demands, actions, proceedings, losses, damages, liabilities, penalties, fines, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • the Merchant’s use of the Services or the Platform;
  • any products or services offered, sold, listed, or made available by the Merchant, including defects, non-performance, misleading descriptions, or unlawful sale;
  • any breach by the Merchant of these Terms or applicable law;
  • infringement or alleged infringement of any IP, privacy, data protection, or other third-party rights arising from Merchant Content or listings;
  • any dispute between the Merchant and its customers, end-users, suppliers, logistics providers, or payment-related disputes including chargebacks or refunds; and
  • any tax, regulatory, or statutory obligations applicable to the Merchant’s business.

Ramio shall have the right, but not the obligation, to assume exclusive control of the defence of any indemnifiable claim. The Merchant shall cooperate fully and shall not settle any claim without Ramio’s prior written consent where such settlement imposes any obligation or liability on the Indemnified Parties. All costs and legal fees incurred in enforcing this Section or defending any such claim shall be recoverable from the Merchant. The obligations under this Section survive termination or expiry of these Terms.

15.Term & Termination

A. Term

The Services shall be provided for the duration of the Merchant’s subscription or applicable order, unless earlier terminated. These Terms shall automatically terminate upon cancellation or expiry of all active subscriptions or cessation of use of the Services.

B. Termination for Cause

Either Party may terminate these Terms for cause if the other Party materially breaches these Terms and fails to cure within thirty (30) days of written notice, or becomes insolvent, is adjudicated bankrupt, or enters into liquidation or similar proceedings.

Without prejudice to other remedies, Ramio may suspend or terminate access (with or without notice) where the Merchant is in breach, Subscription Fees remain unpaid beyond the due date, the Merchant engages in fraudulent/unlawful/abusive conduct, or such action is required to comply with law or protect the Platform.

C. Effects of Termination

Upon termination or expiry:

  • the Merchant’s right to access and use the Services shall immediately cease;
  • Ramio shall cease providing the Services;
  • all outstanding Subscription Fees and amounts payable shall become immediately due and payable;
  • the Merchant shall not be entitled to any refund unless required under applicable law; and
  • Ramio may disable, restrict, or remove access to the Merchant’s storefront and related configurations.

D. Data, Deletion & Survival

Subject to applicable law and Ramio’s retention practices, Ramio may retain, delete, or anonymise Merchant data after termination, and where reasonably practicable may provide a limited opportunity to export data before deletion.

Provisions which by their nature are intended to survive — including confidentiality, indemnity, limitation of liability, intellectual property rights, and payment obligations — shall continue in full force notwithstanding termination or expiry.

16.Communications

The Merchant agrees that Ramio may communicate electronically in connection with the Services, these Terms, the Account, subscriptions, transactions, compliance matters, and other operational, commercial, or legal matters, through email, in-platform notifications, dashboard alerts, SMS, messaging applications, or other provided contact details.

Electronic communications satisfy any legal requirement that communications be in writing. Any notice sent electronically by Ramio shall be deemed duly delivered at the time of transmission through the Platform/dashboard, upon dispatch to the registered email address, or upon successful transmission to the registered mobile number, unless proven otherwise by clear evidence of technical failure not caused by the Merchant.

The Merchant shall keep its registered email, mobile number, and other contact details accurate, current, and accessible. Ramio shall not be responsible for any delay or non-receipt arising from inaccurate, outdated, blocked, or inactive contact details.

Ramio may send communications relating to billing, renewals, service updates, security alerts, policy changes, support, maintenance, account verification, or compliance, which form part of the Services. Opting out of non-promotional operational communications may affect use of the Services. Ramio may also send promotional communications where permitted by law, and the Merchant may opt out of those without affecting operational, transactional, or legal notices.

17.Governing Law & Jurisdiction

A. Governing Law

These Terms and any dispute arising out of or in connection with these Terms or the Services shall be governed by and construed in accordance with the laws of India.

B. Arbitration

Any dispute, claim, controversy, or difference arising out of or in connection with these Terms or the Services, including any question regarding its existence, validity, interpretation, breach, or termination, shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended.

The arbitration shall be conducted by a sole arbitrator appointed mutually by the Parties. If the Parties fail to mutually appoint an arbitrator within thirty (30) days, the arbitrator shall be appointed in accordance with applicable law. The seat and venue of arbitration shall be Mumbai, Maharashtra, India, and the proceedings shall be conducted in English.

C. Jurisdiction & Interim Relief

The courts at Mumbai, Maharashtra, India shall have exclusive jurisdiction for the purposes of granting interim, injunctive, or other protective relief and for matters ancillary to arbitration. Nothing in these Terms shall prevent Ramio from seeking interim, injunctive, or equitable relief before any court of competent jurisdiction. During the pendency of any dispute, the Merchant shall continue to comply with these Terms and pay all undisputed amounts due.

18.Miscellaneous

Entire Agreement

These Terms, together with any policies, schedules, order forms, or documents expressly incorporated by reference, constitute the entire agreement between Ramio and the Merchant in relation to the Services and supersede all prior discussions, proposals, understandings, or representations on the same subject matter.

Amendments

Ramio may modify these Terms from time to time in accordance with applicable law. Continued use of the Services after such update shall constitute acceptance of the revised Terms.

Severability & Waiver

If any provision is held invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. No failure or delay by Ramio in exercising any right or remedy shall operate as a waiver of the same.

Relationship of Parties

Nothing in these Terms creates any partnership, joint venture, agency, employment, or fiduciary relationship between Ramio and the Merchant. The Merchant shall have no authority to bind Ramio in any manner.

Assignment

The Merchant shall not assign or transfer its rights or obligations without prior written consent of Ramio. Ramio may assign or transfer these Terms or any of its rights or obligations without restriction.

Force Majeure

Ramio shall not be responsible or liable for any failure, delay, interruption, or inability in the performance of its obligations arising from circumstances beyond its reasonable control, including strikes, lockouts, labour disputes, acts of war or terrorism, civil disturbances, riots, governmental actions, changes in law, pandemics, quarantine restrictions, natural catastrophes, acts of God, fire, flood, earthquake, or interruptions of utilities, internet services, communications networks, hosting infrastructure, or hardware/software systems. Ramio shall use reasonable efforts to mitigate the effects and resume performance as soon as reasonably practicable.

Interpretation

Headings are for convenience only and shall not affect interpretation. Unless the context otherwise requires, words in the singular include the plural and vice versa.

19.Contact, Support & Grievance Redressal

For general support, billing queries, technical assistance, or account-related issues, the Merchant may contact Ramio through the support channels made available on the Platform. Any formal legal notices shall be sent to the contact details or designated email address published on the Platform from time to time.

Any complaint, grievance, misuse report, or rights-related concern relating to the Platform may be submitted to Ramio at the address below, and Ramio shall review such submissions in accordance with applicable law and its internal processes.

Ramio Platform

Flat No. 6B, Noopur CHSL, Anant Vaman Vartak Marg,
Vile Parle East, Mumbai-57, Maharashtra, India

support@ramio.in