Ramio Platform (“Ramio”, “we”, “us”, “our”) is owned and operated by Ramio Platform, a sole proprietorship business registered in Mumbai, Maharashtra, India.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, platform, and services.

1.Scope of This Policy

This Privacy Policy applies to:

  • Creators / Sellers using Ramio
  • Buyers purchasing products
  • Visitors to our website
  • Vendors & partners

2.Information We Collect

A. Personal Information

We may collect:

  • Full name
  • Email address
  • Phone number
  • Billing & shipping address
  • GST details (for sellers)
  • Bank account details (for payouts)
  • PAN (if required for compliance)

B. Payment Information

Payments are processed via third-party payment gateways (e.g., Razorpay, Cashfree).

Ramio does not store full card details.

We may collect:

  • Transaction ID
  • Payment status
  • Subscription status

C. Business Information (For Sellers)

  • Store name
  • Product listings
  • Pricing
  • Sales analytics
  • Commission details

D. Technical Information

  • IP address
  • Browser type
  • Device information
  • Cookies
  • Usage data

3.How We Use Information

We use collected data to:

  • Provide and operate the platform
  • Process transactions
  • Facilitate vendor payouts
  • Enable subscription billing
  • Improve services
  • Communicate updates
  • Comply with legal obligations
  • Prevent fraud

4.Marketplace & Vendor Data Sharing

To fulfill orders, we may share limited information with:

  • POD vendors (for printing & shipping)
  • Delivery partners
  • Payment gateways
  • Legal authorities (if required)

No Sale of Data

We do not sell personal data. We ensure vendors use data only for order fulfillment.

5.Data Breach Clause

In case of breach:

  • Affected users will be notified where required by law.
  • Ramio shall not be liable for third-party cyber-attacks beyond reasonable control.

6.Subscription & Recurring Billing

For subscription products:

  • Payment mandates may be created via UPI or card.
  • Subscription status and renewal data may be stored.
  • Failed payment notifications may be sent.

7.Data Retention

We retain data:

  • As long as account remains active
  • As required by Indian tax and compliance laws
  • For dispute resolution purposes

8.Data Security

We implement:

  • Secure server hosting
  • SSL encryption
  • Restricted admin access
  • Secure payment gateway integrations

Security Disclaimer

However, no system is 100% secure.

9.Cookies & Tracking

We may use cookies to:

  • Improve user experience
  • Track analytics
  • Maintain session login

Users can disable cookies via browser settings.

10.Payment Security

Ramio does NOT store:

  • • Card numbers
  • • CVV
  • • UPI PIN

Payment data is handled by certified gateways.

11.User Rights

Users may:

  • Request access to personal data
  • Request correction
  • Request deletion (subject to compliance obligations)

Requests may be sent to: support@ramio.in

12.Third-Party Services

Ramio may integrate with:

  • Payment gateways
  • Email providers
  • Hosting providers
  • Analytics tools

We are not responsible for third-party privacy practices.

13.Children’s Privacy

Ramio is not intended for users under 18 years of age.

14.Changes to Policy

We reserve the right to update this Privacy Policy.

Changes will be posted on this page.

15.Contact Information

Ramio Platform

Mumbai, Maharashtra, India

support@ramio.in