Ramio Platform (“Ramio”, “we”, “our”, or “us”) uses cookies and similar technologies on its Platform to enhance user experience, ensure proper functionality, and analyse usage of the Platform and Services.

This Policy explains what cookies are, how we use them, the types of cookies we use, and the choices available to you regarding their use.

For the purposes of this Cookie Policy, and depending on the context and your interaction with the Platform and Services, the terms “you” or “your” may refer to different categories of individuals:

  • End Customer: refers to an individual who accesses or interacts with a Merchant’s online store or services powered by the Platform, including browsing or purchasing products or services. Ramio provides the underlying technology but does not directly transact with End Customers.
  • Merchant: refers to any individual or entity that registers on the Platform or otherwise avails the Services to create, manage, or operate an online store or offer products or services to End Customers.
  • Visitor / Guest: refers to any individual who visits or interacts with the Platform, website, or communication channels without being logged into a Merchant account or actively using the Services, including individuals exploring or enquiring about the Platform.

This Cookie Policy should be read together with our Privacy Policy and forms an integral part of it. This Cookie Policy applies only to cookies used on the Ramio Platform and does not apply to cookies used by Merchants on their respective storefronts or websites powered by the Platform. Merchants are independently responsible for their own cookie practices and policies.

1.What Are Cookies

Cookies are small data files that are stored on your device when you visit a website. They are commonly used to enable websites to function properly, improve performance, and provide a better browsing experience.

We use different types of cookies on the Ramio Platform, including essential cookies required for the operation of the Platform, performance and analytics cookies, functional cookies that remember user preferences, and where applicable, cookies used for marketing or content personalisation.

Cookies allow us to recognise your device and remember certain information about your interactions with the Platform, such as login status, language preferences, and regional settings. This helps reduce the need to re-enter information repeatedly and ensures a smoother user experience across different pages and sessions.

Cookies also help us understand general usage patterns on the Platform, such as whether a user is visiting for the first time or returning, and how different features are being used.

In addition to cookies, we may use similar technologies such as pixels, web beacons, and local storage to support analytics, security, and functionality of the Platform.

2.Types of Cookies

We use different categories of cookies on the Platform depending on their purpose and functionality. These cookies help ensure that the Platform operates effectively and that we can improve and personalise your experience.

A. Essential Cookies

These cookies are necessary for the basic functioning of the Platform. Without them, certain services and features cannot be provided. They are typically used for tasks such as enabling secure login, maintaining sessions, and supporting navigation across pages.

For example, we may use cookies that temporarily store user inputs during a session when completing multi-step forms, or cookies that maintain authentication so that users remain logged in while navigating the Platform.

B. Functional Cookies

These cookies allow the Platform to remember choices you make and provide enhanced and personalised features. This may include remembering login details (where applicable), language preferences, or regional settings, so that your experience is consistent and tailored to your preferences.

Functional cookies may also support specific technical functionalities such as:

  • maintaining session security and detecting unusual or repeated failed login attempts;
  • enabling playback of multimedia content by storing technical preferences like playback quality or buffering settings;
  • ensuring requests are distributed efficiently across servers to maintain performance; and
  • storing interface preferences to customise how certain features are displayed to you.

C. Performance and Analytics Cookies

These cookies help us understand how users interact with the Platform, including how frequently it is used and which features are most engaged with. This information is used to improve performance, usability, and overall user experience.

We may use both first-party and third-party analytics tools to:

  • estimate the number of users visiting the Platform;
  • understand usage patterns and navigation behaviour;
  • identify popular content and features; and
  • improve the functionality and design of the Platform.

Some analytics cookies may be provided by third-party service providers. These providers help us analyse usage trends and user interactions, including how users move through pages and engage with content.

D. Advertising and Marketing Cookies

These cookies may be used to deliver marketing content that is more relevant to your interests and to measure the effectiveness of promotional activities.

They may remember that you have visited the Platform and help tailor future advertising accordingly. In some cases, this information may be shared with third-party advertising partners. However, these cookies generally do not directly identify you.

We do not place advertising cookies through Merchant storefronts ourselves; however, Merchants may independently choose to use such cookies on their own websites.

E. Social Media and Content Cookies

These cookies are placed by third-party social media platforms or embedded content providers when features such as social sharing buttons, video players, or interactive content are used on the Platform.

They help enable integration with external platforms and improve content functionality. These third parties may also use cookies for analytics, behavioural insights, or marketing purposes, depending on their own policies.

3.Purpose of Cookies

We use cookies and similar technologies to support the operation of the Platform and to enhance your overall experience when interacting with the Services. Cookies are used for the following purposes:

  • Platform functionality and operation: to enable core features of the Platform, including secure login, session management, navigation, and access to various functionalities.
  • Security and fraud prevention: to help detect, prevent, and investigate unauthorised access, fraudulent activity, and misuse of the Platform.
  • Performance and improvement: to understand how the Platform is used, analyse performance, identify technical issues, and improve functionality, design, and user experience.
  • Personalisation: to remember user preferences such as language, region, and interface settings, and to provide a more tailored and consistent experience across sessions.
  • Analytics and usage insights: to analyse user behaviour on the Platform, including usage patterns, feature engagement, and general traffic trends, in order to improve Services and develop new features.
  • Operational efficiency: to ensure smooth technical functioning of the Platform, including load balancing, system optimisation, and service reliability.

These purposes help us ensure that the Platform functions effectively, remains secure, and continues to evolve in line with user needs and system performance requirements.

4.Third-Party Cookies

In some cases, third-party service providers may place cookies or use similar technologies on the Platform to support certain functionalities and services.

These third-party cookies may be used for purposes such as analytics, performance measurement, infrastructure support, and enabling integrated features on the Platform. Information collected through these cookies may be processed directly by such third parties in accordance with their own privacy and cookie policies.

We engage with such third-party providers to help operate, maintain, and improve the Platform. These providers may include analytics partners, hosting and infrastructure providers, and other technology service providers that assist in delivering the Services.

While we work with such third parties to enhance the Platform experience, the use of cookies by them is governed by their respective policies, and we encourage you to review those policies to understand their practices.

5.Cookie Consent & Control

We respect your right to control the use of cookies on your device.

Where required under applicable law, we obtain your consent before placing non-essential cookies on your device. Essential cookies, which are necessary for the proper functioning of the Platform, are used automatically and cannot be disabled through the Platform.

You may choose to accept or reject cookies through the cookie consent mechanism provided on the Platform (where applicable). Your preferences can typically be modified at any time by adjusting the settings available through the consent tool or other controls made available on the Platform.

In addition, most web browsers allow you to control cookies through their settings. You may choose to block, restrict, or delete cookies by adjusting your browser preferences. However, please note that disabling certain cookies may affect the functionality, performance, or availability of some features of the Platform.

6.Managing Cookies

Most web browsers provide users with the ability to control how cookies are used on their devices. You may choose to accept, reject, block, or delete cookies at any time by modifying your browser settings.

Browser settings typically allow you to:

  • view the cookies stored on your device;
  • delete existing cookies;
  • block cookies from specific websites; or
  • block all cookies altogether.

Please note that the steps to manage cookies may vary depending on the browser and device you are using. You may refer to your browser’s help section for more information on how to manage cookie preferences.

Heads up

Disabling or restricting cookies may impact your experience on the Platform. In particular, certain features, functionalities, or services may not operate as intended if essential or functional cookies are disabled.

7.Data Collected Through Cookies

Cookies and similar technologies may collect certain information about your device and interaction with the Platform. This may include:

  • internet protocol (IP) address;
  • browser type and version;
  • device type, operating system, and configuration;
  • pages visited, time spent on the Platform, and navigation patterns;
  • referring URLs and interaction data; and
  • user preferences and settings.

The information collected through cookies is generally used in an aggregated or de-identified form to understand usage patterns, improve Platform performance, and enhance user experience. In certain cases, such information may be associated with Personal Data, where permitted under applicable law.

All information collected through cookies and similar technologies is processed in accordance with our Privacy Policy.

8.Updates to This Cookie Policy

Ramio may update or revise this Cookie Policy from time to time to reflect changes in legal requirements, technology, or the manner in which cookies and similar technologies are used on the Platform.

Any updates will be made available on the Platform. Where required under applicable law, we may also provide notice of material changes through appropriate communication channels.

We encourage you to review this Cookie Policy periodically to stay informed about our use of cookies. Continued use of the Platform after any updates shall constitute your acceptance of the revised Cookie Policy, to the extent permitted under applicable law.

9.Contact Information

If you have any questions, concerns, or requests regarding this Cookie Policy or our use of cookies and similar technologies, you may contact us at:

Ramio Platform

Compliance Team

compliance@ramio.in

For any grievances or requests relating to Personal Data, you may also refer to the contact details and grievance redressal mechanism set out in our Privacy Policy.