This Refund & Shipping Policy (“Policy”) governs the refund, return, replacement, cancellation, shipping, and delivery terms applicable to print-on-demand (“POD”) products and services made available through the Ramio Platform (“Platform”).

Ramio Platform (“Ramio”, “we”, “us”, or “our”) provides a technology-enabled commerce platform that enables Merchants to offer customized and made-to-order products through POD fulfilment models.

This Policy applies solely to products fulfilled through Ramio’s POD services and sets out the conditions relating to order processing, production timelines, shipping, cancellations, returns, replacements, and refunds in connection with such products.

Due to the customized and made-to-order nature of POD products, certain limitations and conditions apply in relation to cancellations, returns, exchanges, and refunds. Users are encouraged to carefully review product descriptions, specifications, sizing details, customization inputs, and shipping information before placing an order.

This Policy shall be read together with the applicable Terms of Service, Merchant Terms, Disclaimer, and any other applicable policies made available by Ramio from time to time. By placing an order for a POD product through the Platform, you acknowledge and agree to this Policy.

1.Nature of Print-on-Demand Products

All products fulfilled through Ramio’s POD services are custom-made and manufactured specifically upon confirmation of an order.

POD fulfilment and printing activities are carried out through independent third-party vendors, manufacturers, printers, and logistics partners engaged as part of the fulfilment process. Ramio primarily provides the technology platform and related facilitation services that enable Merchants to offer such products through the Platform.

Unlike mass-produced inventory, POD products are created based on the specific design, customisation, size, quantity, and order details selected at the time of purchase. As a result, production may commence shortly after an order is confirmed.

Due to the customised and made-to-order nature of such products:

  • products are generally not eligible for return, exchange, or cancellation except in limited circumstances expressly set out in this Policy;
  • fulfilled products may not be capable of being restocked or resold; and
  • minor variations in print placement, colour tones, texture, alignment, or dimensions may occur as part of the manufacturing and printing process and shall not automatically be treated as defects, provided such variations remain commercially reasonable.

Variations are not defects

While reasonable quality control measures may be undertaken during fulfilment, the final appearance of printed products may vary slightly depending on materials, display settings, printing techniques, production conditions, and third-party manufacturing processes.

2.Order Processing

Orders placed for POD products are processed after successful confirmation of the order and receipt of applicable payment details through the Platform.

Since POD products are manufactured specifically for each order, production may begin shortly after an order is confirmed. Accordingly, requests for cancellation, modification, or changes to an order may not be possible once the order has been sent for processing or production.

Production and fulfilment timelines may vary depending on several factors, including:

  • product type and customizations requirements;
  • production capacity and vendor availability;
  • order volumes and peak demand periods;
  • quality review processes; and
  • operational or logistical constraints.

While Ramio and its fulfilment partners make reasonable efforts to process orders efficiently, delays may occasionally occur due to circumstances beyond reasonable control, including supplier constraints, technical issues, force majeure events, or third-party operational disruptions.

3.Shipping & Delivery

Estimated delivery timelines displayed on the Platform are intended to be adhered to, and reasonable efforts shall be undertaken by Ramio and its fulfilment partners to ensure that the products are delivered within the stipulated timelines. However, delivery timelines may occasionally vary due to factors such as:

  • courier or logistics delays;
  • weather conditions or natural events;
  • customs clearance or regional restrictions;
  • peak demand periods or operational disruptions; or
  • other circumstances beyond reasonable operational control.

In the event of any material change in the estimated delivery timeline, the Customer shall be informed through appropriate communication channels.

4.Shipping Charges

Shipping charges, if applicable, will be clearly displayed to the customer at the time of checkout before the order is placed. Such charges may vary depending on factors such as product type, delivery location, order quantity, and logistics partner rates.

Any applicable shipping charges, taxes, or duties (if relevant) shall be communicated in advance to ensure transparency prior to order confirmation.

5.Order Tracking

Once an order has been processed and dispatched, tracking details will be shared with the customer, where available, through the Platform or via registered communication channels such as email or SMS.

Tracking information is provided based on updates received from third-party logistics partners and may take some time to become active after dispatch.

Customers can use the provided tracking details to monitor the status and movement of their order until delivery. In case of any delay in tracking updates, customers may reach out to support for assistance.

6.Cancellation Policy

We understand that customers may occasionally wish to modify or cancel an order after placement. For POD products, cancellation is possible only within a limited window before the order is moved into production or fulfilment.

Once in production

Once an order has been confirmed and has entered the production or processing stage, cancellation may not be possible, as the product is specifically made based on the selected design, size, and customisation details.

Where feasible, customers are encouraged to review all order details carefully before confirming their purchase, including product specifications, customisation inputs, quantities, and shipping information, to ensure accuracy.

If a cancellation request is received within the eligible timeframe and can be successfully processed, any applicable refund will be issued in accordance with this Policy and may be subject to standard banking or payment processing timelines.

7.Return, Replacement & Exchange Policy

We aim to ensure that customers receive products in good condition and as per the order specifications. However, due to the customised and made-to-order nature of POD products, returns, replacements, or exchanges are only applicable in limited and clearly defined situations as set out below.

A. Eligible Cases for Replacement or Refund

A customer may be eligible to request a replacement, reprint, or refund where:

  • the product is received in a damaged condition;
  • the wrong product, design, size, or variant has been delivered;
  • there is a manufacturing or printing defect; or
  • the shipment is confirmed as lost in transit.

All such requests are subject to verification and assessment based on supporting evidence provided by the customer.

B. Non-Eligible Cases

Not eligible for return / replacement / exchange

  • incorrect size or product selection by the customer;
  • change of mind or buyer’s remorse;
  • subjective preferences related to colour, design, or appearance;
  • minor variations in colour, placement, texture, or finish that are commercially acceptable in printing processes; or
  • issues arising after the product has been used or altered.

C. Resolution Options

Where a claim is found to be valid after review, Ramio and/or the relevant fulfilment partner may, at its discretion and subject to the Customer’s approval:

  • issue a replacement or reprint of the product;
  • provide a refund (full or partial, depending on the case); or
  • offer store credit or an alternative resolution.

The applicable resolution will depend on the nature of the issue and feasibility of replacement.

D. Reporting Timeline and Proof

Customers are required to report any issue within five (5) days from the date of delivery. To evaluate the request, customers may be required to provide:

  • order details;
  • clear photographs and/or videos of the issue;
  • images of packaging (where applicable); and
  • any other reasonable supporting information.

Failure to provide sufficient documentation may impact the ability to process the request.

E. Return of Products

In certain cases, where required for verification or quality assessment, customers may be asked to return the product. In such cases, instructions will be shared as part of the resolution process. Where returns are not required, a replacement or other resolution may be processed directly.

8.Refund Policy

This Refund Policy applies to print-on-demand products and sets out the manner in which refunds are processed where a refund has been approved under the applicable Return, Replacement & Exchange Policy.

A. Refund Applicability

Refunds are only initiated where a valid claim has been reviewed and approved in accordance with the Return, Replacement & Exchange Policy, including situations where a replacement or reprint is not feasible or appropriate.

In such cases, including but not limited to fulfilment failure or confirmed loss of shipment where resolution through replacement is not possible, a refund may be processed as the applicable remedy.

B. Refund Processing Mechanism

Where a refund is approved, it will be initiated through the original payment method used for placing the order.

Refunds are processed via third-party payment gateways and financial service providers integrated with the Platform. Accordingly, while Ramio initiates the refund process promptly upon approval, the actual credit of funds to the customer’s account may depend on the timelines and processing cycles of such payment gateways, banks, or financial institutions.

C. Refund Timelines

Once initiated, refund timelines may vary depending on:

  • the original mode of payment;
  • banking partner processing timelines; and
  • payment gateway settlement cycles.

Customers are advised that the reflection of the refunded amount in their account may take additional time beyond the initiation date.

Note

All refunds are subject to verification of the underlying claim and completion of necessary internal checks. Ramio and/or the relevant fulfilment partner may require supporting information before initiating a refund. Once approved, refunds are initiated in a timely manner in accordance with this Policy.

D. Role of Ramio

Ramio acts solely as a technology platform facilitating transactions between Merchants, fulfilment partners, and customers. Refund processing is dependent on third-party payment service providers and fulfilment outcomes, and Ramio’s role is limited to facilitating the initiation and communication of such processes.

9.Failed Deliveries & Return to Origin (RTO)

In certain situations, a shipment may not be successfully delivered and may be returned to the fulfilment facility or designated return location. Such cases are generally referred to as “Return to Origin” (RTO).

An order may be marked as RTO in circumstances such as:

  • incorrect or incomplete delivery address provided by the customer;
  • customer unavailability at the time of delivery after multiple delivery attempts;
  • refusal to accept the delivery without valid reason;
  • failure to respond to courier or delivery partner communications; or
  • any other situation where delivery cannot be completed due to reasons attributable to the recipient.

In the event of an RTO, the order may be eligible for re-shipment upon request, subject to confirmation of updated delivery details and payment of applicable shipping or re-delivery charges.

Where re-shipment is not requested or feasible, resolution (if any) shall be assessed on a case-by-case basis in accordance with this Policy.

Customers are encouraged to ensure that accurate and complete delivery information is provided at the time of placing the order to avoid such situations and ensure timely delivery.

10.Intellectual Property & Content Responsibility

All designs, images, text, graphics, logos, artwork, and other content uploaded, submitted, or used by Merchants or customers in connection with print-on-demand products remain the sole responsibility of the respective user who uploads or provides such content.

By placing an order or uploading any content on the Platform, the user represents and warrants that they:

  • own or have obtained all necessary rights, licenses, and permissions to use and reproduce such content;
  • do not infringe or violate any intellectual property rights, including copyright, trademark, design rights, or any other proprietary rights of any third party; and
  • ensure that the content is not unlawful, misleading, or otherwise prohibited under applicable law.

Ramio does not independently verify the ownership or legality of user-submitted content and acts solely as a technology platform facilitating the creation and fulfilment of print-on-demand products.

In the event of a claim or allegation of infringement, Ramio may, where necessary and appropriate:

  • suspend or remove the relevant content;
  • restrict or suspend access to the Platform; or
  • take such other steps as may be required under applicable law or contractual obligations.

Users shall remain solely responsible for any claims, damages, or liabilities arising from infringement or misuse of third-party intellectual property rights in relation to content provided by them.

11.Merchant Responsibilities

Merchants using the Ramio Platform and availing POD services for their Customers are solely responsible for the products they offer, including all listings, designs, customizations, and related content made available through their store.

This responsibility includes ensuring that:

  • product descriptions, specifications, pricing, and customizations details are accurate and not misleading;
  • all uploaded designs, artwork, and content comply with applicable intellectual property and other laws;
  • they have all necessary rights, permissions, or licenses for the content used; and
  • their use of the Platform and sale of products complies with applicable laws and regulations, including consumer protection, taxation, and other local requirements.

Ramio acts as a technology platform facilitating the creation, listing, and fulfilment of print-on-demand products and does not assume responsibility for merchant-generated content, representations, or commercial decisions.

Any disputes, claims, or liabilities arising from seller listings, product content, or merchant conduct shall remain the responsibility of the respective seller or Merchant, except where otherwise required under applicable law.

12.Limitation of Liability

To the maximum extent permitted under applicable law, Ramio shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, goodwill, business opportunities, or data, arising out of or in connection with the use of the Platform, Services, or print-on-demand products.

Without limiting the generality of the foregoing, Ramio shall not be responsible for:

  • actions, omissions, or conduct of Merchants, Sellers, customers, or third-party service providers;
  • delays, disruptions, or failures in production, shipping, or delivery processes;
  • issues arising from third-party logistics providers, payment gateways, or fulfilment partners;
  • inaccuracies in user-generated content, product listings, or design files; or
  • events beyond reasonable control, including force majeure circumstances.

Ramio’s role is limited to providing a technology platform that facilitates transactions and fulfilment processes between relevant parties. Accordingly, any liability arising in connection with such transactions shall be subject to the limitations set out under the applicable Terms of Service.

Nothing in this Policy shall exclude or limit liability where such exclusion or limitation is not permitted under applicable law.

13.Changes to This Policy

Ramio may update, modify, or revise this Refund & Shipping Policy from time to time to reflect changes in our services, operational processes, fulfilment arrangements, or applicable legal and regulatory requirements.

Any revised version of this Policy will be made available on the Platform. Unless otherwise required under applicable law, the updated Policy shall become effective upon publication on the Platform.

Customers and users are encouraged to review this Policy periodically to stay informed of any updates. Continued use of the Platform or placement of orders after any such changes shall be deemed acceptance of the revised Policy, to the extent permitted under applicable law.

14.Contact Information

If you have any questions, concerns, or require assistance regarding this Refund & Shipping Policy or any order placed through the Platform, you may contact us using the details below:

Ramio Platform

Support Team

support@ramio.in

We will make reasonable efforts to address and resolve your queries in a timely manner.