At Ramio, we strive to ensure every order meets your expectations. Whether you are ordering custom merchandise or purchasing digital assets, we want you to be satisfied. However, due to the nature of our Print-on-Demand (POD) and digital services, we have specific guidelines regarding refunds and cancellations. Please review the policy below carefully.

1.Physical Products (POD)

Our physical products are made-to-order, meaning each item is printed specifically for you at the time of purchase. Because of this, we cannot restock or resell returned items. Refunds or replacements are offered strictly under the following conditions:

  • Manufacturing Defects: Items received with visible stitching, printing errors, or material flaws.
  • Wrong Item Delivered: Receipt of a product that does not match the size, color, or design specified on your order confirmation.
  • Damaged on Arrival: Items that clearly arrived in a damaged condition due to shipping mishandling.

Claims Process: To be eligible for a refund or replacement, you must submit a claim to our support team within 48 hours of delivery. Your claim must include clear photographic proof displaying the defect or damage.

Non-refundable Items

Refunds will not be issued for:

  • Size Issues: We provide detailed size charts for all apparel. Please review them carefully before ordering.
  • Color Variations: Slight differences between the colors on your screen and the final printed product are common and not considered defects.
  • Change of Mind: We cannot accept returns if you simply decide you no longer want the item after production has begun.

2.Digital Products

Due to the irrevocable nature of digital content, all sales of digital products (e.g., design assets, templates, e-books) are considered final.

  • Non-Refundable: Once a digital product has been purchased and the download link or access has been generated, it is considered "consumed" and cannot be returned.
  • Non-Cancellable: Purchase cancellations are not permitted once the transaction is complete.

Exception: We will make an exception only in cases of proven duplicate billing resulting from a technical error on our payment gateway.

3.Subscription Services

We offer flexible subscription plans for our premium seller features. You are essentially purchasing access time to these tools.

  • Cancel Anytime: You may cancel your subscription via your account settings at any time. The cancellation will take effect at the end of your current billing cycle.
  • No Partial Refunds: We do not offer pro-rated refunds for unused days within a billing cycle. You will retain access to premium features until your subscription expires.
  • Platform Errors: Full refunds will be issued only if a verifiable technical error on the Ramio Platform prevented you from utilizing the services you paid for.

4.Order Cancellation

Speed is a priority for our Print-on-Demand service. Orders are often routed to production facilities immediately.

  • Before Processing: You may cancel an order immediately after placing it, provided it has not yet been sent to our production partners.

Standard Cancellation Policy

Once an order status changes to "Processing" or "Printing," production costs have been incurred. At this stage, cancellation is not allowed and the order will be fulfilled.

5.Refund Timeline

Once your refund claim is investigated and approved, we will initiate the reimbursement process immediately.

Please allow 7–10 business days for the funds to appear in your account. The exact timing depends on your bank or credit card issuer's processing policies. Refunds will strictly be issued to the original payment method used during the purchase.