These Terms and Conditions (“Terms”) govern your access to and use of the website, platform, applications, software, and related services (collectively, the “Services”) made available by Ramio Platform (“Ramio”, “we”, “us”, or “our”).

Ramio operates a software-as-a-service (SaaS) platform that enables businesses and commercial entities to create, manage, and operate their own websites, online storefronts, and digital commerce experiences.

By accessing, browsing, or using the Services in any manner, you (“User”, “you”, or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms, together with any policies or guidelines incorporated herein by reference, including the Privacy Policy.

For avoidance of doubt, businesses, merchants, or commercial entities that register or subscribe to Ramio’s platform services may additionally be subject to separate merchant-specific agreements, policies, subscription terms, or service terms executed or accepted separately (“Merchant Terms”). In the event of any conflict between these Terms and the Merchant Terms, the Merchant Terms shall prevail to the extent of such conflict.

If you are accessing or using the Services on behalf of a company or other legal entity, you represent and warrant that you are authorized to bind such entity to these Terms. If you do not agree to these Terms, you must discontinue use of the Services immediately.

Ramio solely provides technological infrastructure and software tools to enable users to establish and manage their digital presence. Ramio does not own, control, sell, or supply the products or services offered by merchants or businesses through websites or storefronts created using the Services and shall not be responsible for any transactions, representations, warranties, or disputes between such merchants and their customers.

1.Definitions

For the purposes of these Terms, the following terms shall have the meanings ascribed to them below, and any term defined elsewhere in these Terms shall, unless the context otherwise requires, have the same meaning when used herein:

  • “Account” means the account created on the Platform to access and use the Services.
  • “Authorised User” means any individual who is authorised by the Merchant to access and use the Merchant’s Account on the Platform, including employees, staff, representatives, contractors, or any other person granted access permissions by the Merchant in accordance with the Merchant Terms of Use.
  • “Customer” means any end user, purchaser, or individual who accesses, interacts with, or transacts on a Merchant’s online store or website enabled through the Platform, including any person who places an order for goods or services offered by the Merchant, whether or not such purchase is completed.
  • “Force Majeure Event” means any event beyond the reasonable control of a Party, including but not limited to acts of God, natural disasters, war, riots, civil unrest, governmental actions, strikes, lockouts, cyber-attacks, or failure of utilities or communication networks.
  • “Intellectual Property Rights” or “IPR” means all rights, title, and interest in and to any intellectual property, including but not limited to copyrights, trademarks, patents, trade secrets, design rights, and any other proprietary rights recognized under applicable law.
  • “Merchant” means any individual or entity that registers on the Platform or otherwise avails the Services for the purpose of creating, managing, or operating an online store, website, or digital storefront, or offering products or services to Customers.
  • “Merchant Content” means any data, information, text, images, graphics, designs, trademarks, logos, product information, or other content uploaded, submitted, transmitted, or otherwise made available by a Merchant on or through the Platform, including content displayed on the Merchant’s online store.
  • “Personal Data” shall have the meaning assigned to it under applicable Data Protection Law and includes any information relating to an identified or identifiable individual processed in connection with the Services.
  • “Platform” means the digital infrastructure, including the website, dashboard, applications, software, and associated systems, owned, operated, or made available by Ramio, through which Users and Merchants access and use the Services.
  • “Platform Policies” means the policies, guidelines, and additional terms made available on the Platform, as may be updated from time to time, including the Privacy Policy, Cookie Policy, Disclaimer, and other service-specific policies.
  • “Print-on-Demand Services” means the services made available through the Platform that enable Merchants to create and sell customized products based on designs or content uploaded by them, which are fulfilled by third-party vendors or service providers.
  • “Ramio Content” means all content, materials, and information made available on or through the Platform by Ramio or its licensors, including but not limited to text, images, graphics, audio-visual works, software, and the overall design and structure of the Platform.
  • “Service-Specific Terms” means any additional terms, conditions, or policies applicable to specific Services or features made available by Ramio on the Platform, as may be updated from time to time.
  • “Services” means the website-building, hosting, e-commerce enablement, software tools, functionalities, features, and other offerings made available by Ramio through the Platform, and shall further include access to and integration with Third-Party Services, where applicable.
  • “Third-Party Services” means any services, software, platforms, APIs, infrastructure providers, or integrations operated by third parties that are made available through or integrated with the Platform, including payment service providers, logistics or fulfilment partners, communication tools, analytics providers, hosting services, and other external technology or service providers.
  • “User” means any individual or entity accessing or using the Platform or Services, including Visitors and Merchants.
  • “Visitor” means any person who accesses or browses the Platform without registering for an Account.

2.Scope of Services

Ramio operates a software-as-a-service (SaaS) platform that provides technology infrastructure, tools, and related services enabling Merchants to create, design, host, manage, and operate online stores, websites, and digital storefronts through the Platform.

The Services include, without limitation, website-building tools, hosting services, design and customization features, e-commerce functionalities, application programming interfaces (APIs), integrations, analytics tools, communication features, and other software-based solutions made available by Ramio from time to time.

Ramio may also facilitate access to certain optional features, including but not limited to Print-on-Demand Services and Third-Party Services. Any such features are provided solely for convenience and integration purposes, and may be subject to additional Service-Specific Terms or third-party terms and conditions.

Ramio acts solely as a technology service provider and does not itself:

  • own, control, operate, or manage any Merchant stores, websites, or storefronts created using the Platform;
  • sell, supply, resell, store, manufacture, or deliver any products or services listed or offered by Merchants;
  • participate in, or become a party to, any transaction between Merchants and Customers;
  • assume responsibility for the accuracy, legality, quality, safety, pricing, availability, or description of any Merchant Content or Merchant offerings; or
  • provide logistics, fulfilment, shipping, returns, refunds, or customer support services on behalf of Merchants, unless expressly stated otherwise in Service-Specific Terms.

Merchants are solely and fully responsible for their use of the Platform, including all Merchant Content, business operations, Customer interactions, transactions, and compliance with applicable laws and regulations.

The Services may evolve over time, and Ramio reserves the right, at its sole discretion, to modify, update, suspend, discontinue, or introduce new features, tools, integrations, or functionalities without prior notice, provided that such changes do not materially affect Services already contractually agreed under a separate written agreement, if any.

Access to the Platform may depend on compatibility with Third-Party Services, systems, or infrastructure. Ramio does not control and shall not be responsible for the availability, performance, or accuracy of any Third-Party Services integrated with or used in connection with the Platform.

Access to certain features or functionalities of the Services may be subject to subscription plans, fees, or other commercial terms, which shall be governed by the applicable Merchant Terms or Service-Specific Terms.

3.Beta Features

Ramio may, from time to time, make certain features, tools, functionalities, or services available to Users on a beta, trial, pilot, or experimental basis (“Beta Features”). Beta Features are provided solely for evaluation purposes and may be modified, suspended, or discontinued at any time without prior notice and without any liability to Ramio.

You acknowledge and agree that:

  • (a) Beta Features may be incomplete, contain errors or bugs, or not function as intended;
  • (b) your use of Beta Features is entirely at your own risk;
  • (c) Beta Features are not guaranteed to be available in any future version of the Platform or Services;
  • (d) Ramio makes no warranties, representations, or commitments regarding the performance, availability, or outcomes of Beta Features; and
  • (e) Ramio shall not be liable for any loss, damage, or disruption arising from your access to or use of any Beta Features.

Ramio may impose additional terms, limitations, or eligibility requirements for access to Beta Features at its sole discretion.

4.Eligibility, Acceptable Use & User Obligations

A. Eligibility

By accessing or using the Services, you represent and warrant that:

  • you are at least eighteen (18) years of age or otherwise legally competent to enter into a binding agreement under applicable law;
  • you have the full right, authority, and capacity to enter into and comply with these Terms; and
  • your use of the Services does not violate any applicable law, regulation, or contractual obligation.

If you are accessing or using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you are duly authorised to bind such entity to these Terms, and that such entity agrees to be responsible for your use of the Services.

B. Acceptable Use

You agree to use the Platform and Services only for lawful purposes and in accordance with these Terms, Platform Policies, and applicable Service-Specific Terms.

You shall be responsible for all activities conducted through your access to the Services and for ensuring that any data, content, or materials you use or submit comply with applicable law and do not infringe the rights of any third party.

C. Prohibited Activities

You agree that you shall not, directly or indirectly, use or permit the use of the Platform or Services in any manner that:

Unlawful Conduct

  • violates any applicable law, regulation, or governmental order;
  • promotes or facilitates fraud, deception, or illegal activity;
  • is intended to exploit, harm, or attempt to exploit or harm any person or entity.

Security & System Integrity

  • gains or attempts to gain unauthorised access to the Platform, Accounts, systems, or networks;
  • probes, scans, or tests system vulnerabilities without authorisation;
  • circumvents, disables, or interferes with security or access controls;
  • introduces viruses, malware, or other harmful code.

Platform Misuse

  • disrupts, overloads, damages, or impairs the operation or performance of the Platform;
  • uses bots, scrapers, crawlers, or automated tools without prior written permission from Ramio;
  • copies, reproduces, reverse engineers, or exploits any part of the Platform except as expressly permitted.

Content Restrictions

  • uploads, transmits, or distributes content that is unlawful, defamatory, obscene, infringing, misleading, or otherwise objectionable;
  • infringes or misappropriates Intellectual Property Rights or other rights of any third party;
  • misrepresents identity or affiliation with any person or entity.

Commercial & Platform Abuse

  • uses the Platform for any unauthorised or unlawful commercial purpose;
  • engages in any activity that impersonates or falsely represents Ramio, the Platform, or its Services;
  • uses the Services in a manner that could damage the reputation, integrity, or security of the Platform.

D. Enforcement

Ramio reserves the right, at its sole discretion, to investigate any suspected violation of this Section and to take appropriate action, including without limitation:

  • suspension or termination of access to the Services;
  • removal or restriction of access to content;
  • restriction of features or functionality;
  • reporting to law enforcement or regulatory authorities where required or permitted by law.

E. User Obligations

You are solely responsible for your use of the Services, including any data, content, or materials that you create, upload, transmit, or display through the Platform. You agree to ensure that all such content complies with applicable laws and does not infringe the rights of any third party.

Where you register as a Merchant or use the Services to operate a commercial website or store, you acknowledge that additional obligations shall apply under separate Merchant Terms or agreements governing such use. In the event of any conflict between these Terms and the Merchant Terms, the Merchant Terms shall prevail to the extent of such conflict.

Ramio reserves the right, but does not assume the obligation, to monitor use of the Services for compliance with these Terms and applicable law, and to investigate, suspend, restrict, or terminate access where it reasonably believes there has been a breach of these Terms or any applicable law.

5.Account Registration & Security

Certain features or functionalities of the Services may require you to create and maintain an Account.

A. Account Creation

To create an Account, you may be required to provide certain information, including but not limited to your name, email address, contact details, business information (where applicable), and any other information reasonably required by Ramio.

You agree that all information provided during registration and throughout the use of the Services shall be true, accurate, current, and complete, and you shall promptly update such information to ensure it remains so.

Ramio reserves the right to refuse registration, suspend, or cancel any Account where the information provided is found to be inaccurate, incomplete, misleading, or in violation of these Terms or applicable law.

B. Account Responsibility

You are solely responsible for maintaining the confidentiality and security of your Account credentials, including your username, password, and any other authentication details.

You are fully responsible for all activities, actions, and transactions that occur under your Account, whether or not such activities were authorised by you.

C. Security Obligations

You agree to:

  • immediately notify Ramio of any unauthorised access to or use of your Account or any other breach of security;
  • take all reasonable steps to prevent unauthorised access to your Account;
  • ensure that Authorised Users (where applicable) comply with these Terms and any applicable Platform Policies.

Ramio shall not be liable for any loss, damage, or liability arising from unauthorised use of your Account resulting from your failure to comply with this Section.

D. Access Controls and Restrictions

Ramio may implement verification procedures, security checks, access controls, or other authentication mechanisms from time to time to ensure the integrity and security of the Services. Ramio reserves the right, at its sole discretion, to suspend, restrict, or terminate access to any Account where it reasonably believes that:

  • there is a security risk or suspected unauthorised access;
  • the Account is being used in violation of these Terms or applicable law; or
  • such action is necessary to protect the Platform, its Users, or third parties.

E. No Account Transfer

You may not sell, transfer, assign, or share your Account with any third party without prior written consent from Ramio.

Any attempted transfer or unauthorised sharing of an Account shall be void and may result in immediate suspension or termination of the Account.

6.Intellectual Property Rights

A. Ownership of the Platform

All rights, title, and interest in and to the Platform and Services, including but not limited to software, source code, object code, architecture, design, user interface, databases, systems, processes, workflows, and all related technology and materials, are and shall remain the exclusive property of Ramio or its licensors.

These Terms do not grant any User any ownership rights in the Platform or Services. Any rights not expressly granted are hereby reserved by Ramio.

B. Ramio Content

All content, materials, and information made available by Ramio through the Platform, including but not limited to text, graphics, logos, trademarks, icons, images, audio-visual content, and software (“Ramio Content”), are owned by or licensed to Ramio and are protected under applicable intellectual property laws.

Users shall not copy, reproduce, modify, distribute, transmit, display, publish, or create derivative works from any Ramio Content without prior written consent from Ramio, except as expressly permitted under these Terms.

C. Merchant Content and User Content

To the extent Users or Merchants upload, submit, store, or otherwise make available any content on or through the Platform, including data, text, images, graphics, logos, product information, or other materials (“User Content”), such User Content shall remain the property of the respective User or Merchant, as applicable.

By submitting User Content on the Platform, you grant Ramio a worldwide, non-exclusive, royalty-free, sublicensable, and transferable licence to use, host, store, reproduce, modify (for technical purposes), display, and process such User Content solely for the purposes of:

  • operating, providing, and maintaining the Services;
  • enabling functionality of the Platform; and
  • improving, developing, and enhancing the Services.

You represent and warrant that you have all necessary rights, licences, consents, and permissions to upload and use such User Content and to grant the rights set out in this Section.

Ramio does not claim ownership over User Content and shall not be responsible for any User Content uploaded through the Platform. Responsibility for User Content lies solely with the User or Merchant who uploads it.

D. Feedback

Any suggestions, ideas, recommendations, improvements, or feedback provided by Users regarding the Platform or Services (“Feedback”) shall be deemed non-confidential and shall become the exclusive property of Ramio.

Ramio may use, reproduce, modify, commercialise, and exploit such Feedback for any purpose without restriction or obligation to the User.

E. Reservation of Rights

All rights not expressly granted to Users under these Terms are reserved by Ramio. No licence or right is granted by implication, estoppel, or otherwise.

7.Third-Party Services & Integrations

The Platform may enable or facilitate access to Third-Party Services, including but not limited to payment gateways, logistics or fulfilment providers, analytics tools, communication services, hosting providers, application programming interfaces (APIs), and other external software, systems, or integrations.

You acknowledge and agree that Third-Party Services are not owned, controlled, or operated by Ramio, and Ramio does not endorse, warrant, or assume responsibility for any Third-Party Services, including their availability, functionality, accuracy, performance, reliability, or security.

Your access to and use of Third-Party Services is solely at your own risk and may be subject to separate terms and conditions imposed by the relevant third-party providers. It is your responsibility to review and comply with such third-party terms before using or integrating any Third-Party Services through the Platform.

Ramio shall not be liable for any loss, damage, costs, disputes, or claims arising out of or in connection with:

  • your use of any Third-Party Services;
  • any interruption, suspension, modification, or discontinuation of Third-Party Services;
  • any act, omission, or failure of third-party providers; or
  • any integration or compatibility issues between the Platform and Third-Party Services.

Ramio may, at its sole discretion, add, modify, suspend, or remove any Third-Party Services or integrations available through the Platform without prior notice and without any liability to Users, except as otherwise required under applicable law.

Where the Platform integrates with Third-Party Services on behalf of Merchants, such integration is provided solely as a convenience, and Ramio does not act as an agent, partner, or representative of any third-party provider.

8.Platform Role & Disclaimer Regarding Merchant Content

A. Platform Role

You acknowledge that Ramio acts solely as a technology service provider offering hosting infrastructure, software tools, and related functionalities that enable Merchants to create, manage, and operate their own websites, online stores, and digital storefronts.

Ramio does not control, manage, or exercise editorial oversight over any Merchant Content and shall not be deemed the publisher, author, or creator of such content.

Accordingly, Ramio disclaims all liability arising from Merchant Content, including its accuracy, legality, reliability, or compliance with applicable law.

B. Content Review, Removal & Liability Disclaimer

Ramio does not assume any obligation to monitor Merchant Content. However, Ramio reserves the right, at its sole discretion, to review, remove, disable access to, or restrict any Merchant Content or suspend access to the Services where it reasonably determines that such content:

  • violates these Terms, Merchant Terms, Platform Policies, or applicable law;
  • infringes or is alleged to infringe third-party rights;
  • poses a risk to the Platform, Users, or third parties; or
  • may adversely affect the integrity, security, or reputation of the Platform.

To the maximum extent permitted by applicable law, Ramio shall not be liable for any loss, damage, claim, dispute, or liability arising out of or in connection with Merchant Content or any transactions, interactions, or arrangements between Merchants and their Customers or any third parties.

9.Confidentiality

For the purposes of these Terms, “Confidential Information” means any non-public information disclosed by Ramio to you in connection with your use of the Platform or Services, including but not limited to technical information, system architecture, software, features, business processes, and any other information that is marked or reasonably understood to be confidential.

You agree that you shall not disclose, copy, reproduce, distribute, or otherwise make available any Confidential Information to any third party without prior written consent from Ramio, except where required for the proper use of the Services in accordance with these Terms.

This obligation shall not apply to information that:

  • is or becomes publicly available through no breach of these Terms;
  • was lawfully known to you prior to disclosure by Ramio;
  • is lawfully received from a third party without restriction; or
  • is independently developed by you without use of or reference to Ramio’s Confidential Information.

You may disclose Confidential Information only where such disclosure is required by applicable law, regulation, or court order, provided that you (to the extent legally permitted) give Ramio prompt notice of such requirement and cooperate to limit the scope of disclosure. This Section shall survive termination or expiry of these Terms.

10.Data Protection & Privacy

Ramio processes personal data in connection with your access to and use of the Platform and Services in accordance with applicable data protection laws and its Privacy Policy.

By using the Platform or Services, you acknowledge and agree that any personal data provided by you, or otherwise collected in connection with your use of the Services, shall be processed by Ramio in accordance with the Privacy Policy, as may be updated from time to time.

The Privacy Policy sets out, among other things, the types of personal data collected, the purposes of processing, the legal bases for processing (where applicable), and the rights available to data subjects under applicable law.

You are responsible for ensuring that any personal data you provide or process through the Platform has been collected and shared in compliance with applicable data protection laws and that you have the necessary rights, consents, and authorisations to do so.

Ramio may use cookies and similar technologies as described in its Cookie Policy to operate, improve, and analyse the performance of the Platform and Services.

11.Availability & Technical Disclaimer

Ramio shall use commercially reasonable efforts to ensure that the Platform and Services are available and functioning in a reliable and secure manner. However, the Platform is provided on an online, technology-dependent basis and may be subject to interruptions, delays, errors, or temporary unavailability from time to time.

You acknowledge and agree that access to the Platform and Services may be affected by factors outside Ramio’s reasonable control, including but not limited to internet connectivity, system maintenance, software updates, hosting infrastructure, Third-Party Services, network failures, or force majeure events.

Ramio does not warrant that the Platform will be uninterrupted, timely, secure, or error-free, or that defects will be corrected within any specific timeframe.

Ramio may, from time to time and at its sole discretion, carry out maintenance, updates, upgrades, or modifications to the Platform, which may result in temporary suspension or limited availability of the Services. Ramio shall not be liable for any such downtime, suspension, or limitation of access.

12.“As Is” and “As Available” Basis

No Warranties

To the maximum extent permitted by applicable law, the Platform and Services are provided on an “as is” and “as available” basis, without any warranties of any kind, whether express, implied, statutory, or otherwise.

Without limiting the foregoing, Ramio expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, reliability, and availability of the Platform or Services.

To the maximum extent permitted by applicable law, Ramio shall not be liable for any loss or damage arising from any interruption, delay, failure, unavailability, or technical issue affecting the Platform or Services, including where such issues arise from Third-Party Services or external infrastructure dependencies.

13.Limitation of Liability

To the maximum extent permitted under applicable law, Ramio and its affiliates, directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, loss of revenue, loss of business, loss of data, loss of goodwill, or business interruption, arising out of or in connection with your access to or use of, or inability to access or use, the Platform or Services.

Without limiting the foregoing, Ramio shall not be liable for any:

  • errors, interruptions, delays, or unavailability of the Platform or Services that are beyond the reasonable control of Ramio;
  • actions, omissions, or conduct of any third parties, including Third-Party Services;
  • unauthorised access to or alteration of your data or Account due to no fault at Ramio’s end;
  • content or materials provided by Users or Merchants, including Merchant Content; or
  • any reliance placed by you on the Platform, Services, or any output generated through the Platform.

Liability Cap

To the maximum extent permitted under applicable law, Ramio’s total aggregate liability arising out of or in connection with the Services or these Terms, whether in contract, tort, negligence, strict liability, or otherwise, shall be limited to the direct and actual losses finally determined and awarded by a court of competent jurisdiction, and shall exclude all indirect, speculative, remote, punitive, or consequential losses. In no event shall Ramio’s aggregate liability exceed the Subscription Fees payable by the Merchant for one (1) month under the applicable Subscription Plan, or the amount of such finally awarded direct losses, whichever is lower.

Where applicable law does not permit the exclusion or limitation of certain liabilities, Ramio’s liability shall be limited to the minimum extent permitted by such law.

14.Indemnity

Indemnity

You agree to indemnify, defend, and hold harmless Ramio and its affiliates, directors, officers, employees, agents, and licensors (collectively, the “Indemnified Parties”) from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • your access to or use of the Platform or Services;
  • your breach or alleged breach of these Terms, any Platform Policies, or any Service-Specific Terms;
  • any Merchant Content or other content, data, or materials uploaded, submitted, or made available by you through the Platform;
  • your violation of any applicable law, regulation, or the rights of any third party, including Intellectual Property Rights, privacy rights, or contractual rights;
  • any dispute between you and any Customer, end user, or other third party in connection with your use of the Platform; or
  • any act or omission by you that causes harm to a third party or gives rise to a claim against Ramio.

Ramio reserves the right, at its sole discretion and at your expense (subject to applicable law), to assume the exclusive defence and control of any matter subject to indemnification under this Section. In such case, you agree to fully cooperate with Ramio in the defence of such claim. You shall not settle any claim or matter without the prior written consent of Ramio where such settlement imposes any obligation, admission of liability, or liability on the Indemnified Parties.

15.Suspension & Termination

Ramio reserves the right, at its sole discretion, to suspend, restrict, or terminate your access to the Platform or Services, in whole or in part, at any time and without prior notice where it reasonably determines that:

  • you have breached these Terms, any Platform Policies, or applicable law;
  • your use of the Platform poses a security risk to the Platform, Ramio, or any other Users;
  • there is suspected unauthorised, fraudulent, or abusive activity associated with your Account; or
  • such suspension or termination is required to comply with applicable law, regulatory requirements, or requests from competent authorities.

You may stop using the Platform at any time. Where applicable, you may also close your Account in accordance with the instructions made available on the Platform.

Upon suspension or termination of access, your right to use the Platform and Services shall immediately cease. Ramio shall not be liable to you or any third party for any termination or suspension of access in accordance with this Section.

Termination or suspension of access shall not affect any rights, obligations, or liabilities that have accrued prior to such termination, including provisions relating to Intellectual Property, limitation of liability, indemnity, and any other provisions which by their nature are intended to survive termination.

16.Governing Law & Dispute Resolution

A. Governing Law

These Terms and any dispute, claim, or controversy arising out of or in connection with these Terms or the Services shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

B. Dispute Resolution and Arbitration

Any dispute, claim, or controversy arising out of or in connection with these Terms or the Services, including any question regarding their existence, validity, interpretation, performance, breach, or termination, shall be referred to and finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996, as amended from time to time.

The arbitration shall be conducted by a sole arbitrator appointed in accordance with applicable law. The seat and venue of arbitration shall be Mumbai, Maharashtra, India. The language of the arbitration proceedings shall be English.

The arbitration award shall be final and binding on the parties.

C. Interim Relief

Nothing in these Terms shall prevent Ramio from seeking interim, injunctive, or equitable relief from any court of competent jurisdiction at any time.

Similarly, the courts at Mumbai, Maharashtra, India shall have exclusive jurisdiction for the limited purpose of granting interim reliefs and matters ancillary to arbitration.

D. Continued Use

In the event of any dispute, you agree that you shall continue to comply with your obligations under these Terms to the extent possible during the pendency of such dispute, unless otherwise required by applicable law or directed by a competent authority.

17.Miscellaneous

Entire Agreement

These Terms, together with the Platform Policies and any documents expressly incorporated by reference, constitute the entire agreement between you and Ramio in relation to your use of the Services and supersede all prior understandings, communications, or agreements, whether written or oral.

Amendments

Ramio may update or modify these Terms from time to time in accordance with applicable law. Any changes will become effective upon publication on the Platform or as otherwise notified. Your continued use of the Services after such updates constitutes acceptance of the revised Terms.

Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Waiver

No failure or delay by Ramio in exercising any right or remedy under these Terms shall constitute a waiver of such right or remedy.

Relationship of Parties

Nothing in these Terms shall be construed as creating any partnership, joint venture, agency, employment, or fiduciary relationship between you and Ramio.

Assignment

You may not assign or transfer any rights or obligations under these Terms without prior written consent from Ramio. Ramio may assign or transfer its rights and obligations under these Terms without restriction.

Force Majeure

Ramio shall not be liable for any failure or delay in performance of its obligations under these Terms arising from events beyond its reasonable control, including but not limited to natural disasters, acts of government, war, civil unrest, labour disputes, pandemics, internet or utility failures, cyberattacks, or failures of third-party systems or infrastructure.

Ramio shall use reasonable efforts to mitigate the effects of any such events and resume performance as soon as reasonably practicable.

Interpretation

Headings are for convenience only and shall not affect the interpretation of these Terms. Words in the singular include the plural and vice versa, and references to one gender include all genders, unless the context otherwise requires.

18.Contact & Support

A. General Support

For general support, technical assistance, or account-related queries, you may contact Ramio through the support channels provided on the Platform.

B. Legal Notices

Any formal legal notices or communications to Ramio shall be sent to the contact details or email address published on the Platform from time to time.

C. Grievance and Complaints

If you have any complaints, grievances, or concerns regarding the Platform or Services, you may contact Ramio at the address below. Ramio will review such complaints in accordance with applicable law and internal policies.

Ramio Platform

Grievance & Support Team

support@ramio.in