These Terms & Conditions ("Terms") govern the use of the Ramio Platform website and services operated by Ramio Platform, a sole proprietorship based in Mumbai, Maharashtra, India. By accessing or using Ramio, you agree to be bound by these Terms.

1.Definitions

  • “Platform” means Ramio.
  • “Company” means Ramio Platform, a proprietorship based in Mumbai, Maharashtra.
  • “User” means any visitor, buyer, seller, or subscriber.
  • “Seller” means any user listing products/services.
  • “Buyer” means end customer purchasing products.

2.Nature of Services

Ramio is a technology platform only.

Ramio:

  • Does not manufacture products
  • Does not guarantee product quality
  • Does not act as seller of record unless explicitly stated
  • Is not liable for seller-customer disputes

Ramio provides infrastructure for:

  • Store creation
  • Sale of physical products
  • Sale of digital products
  • Digital product hosting
  • Print-on-demand integration
  • Subscription management
  • Payment facilitation
  • Shipping Facilitation

3.No Agency Relationship

Nothing in this Agreement creates a Partnership, Joint venture, Employment, or Agency relationship betwen Ramio and Sellers. Sellers operate independently.

4.Seller Warranties

Seller represents and warrants that:

  • All products are lawful
  • No intellectual property is infringed
  • All GST/tax obligations are fulfilled
  • Product descriptions are accurate
  • Handle customer queries responsibly
  • No counterfeit or prohibited goods are sold

Seller shall indemnify Ramio for any breach.

5.Strong Indemnity Clause

Indemnity

Seller agrees to fully indemnify and hold harmless Ramio against:

  • IP infringement claims
  • Consumer complaints
  • Tax violations
  • Regulatory penalties
  • Product liability claims
  • Fraudulent activity

Including legal costs and attorney fees.

6.Payment & Settlement

Payments are processed via third-party gateways. Ramio is not responsible for gateway errors. Platform fees may be deducted before payout. Ramio may withhold payouts in case of disputes, chargebacks, or fraud.

Ramio reserves the right to reverse payouts in case of: Chargebacks, Fraud detection, or Seller violation.

Chargeback & Reversal Clause

Definition

A “Chargeback” means any reversal of a payment initiated by a customer, issuing bank, card network, UPI provider, or payment gateway for any reason including fraud, unauthorized transaction, non-delivery, or dispute.

Seller Responsibility

Seller acknowledges and agrees that:

  • Seller is solely responsible for all chargebacks related to their products or services.
  • Ramio acts only as a technology intermediary.
  • Ramio shall not bear any financial liability arising from chargebacks.

Right to Reverse Payouts

In the event of a chargeback or dispute, Ramio reserves the right to immediately deduct the disputed amount from: Pending payouts, Future payouts, OR Seller wallet balance. If sufficient balance is not available, Seller shall pay the outstanding amount to Ramio within 7 days of notice.

Administrative & Gateway Fees

Seller agrees that Payment gateway fees, Chargeback penalties, and Administrative handling fees may also be recovered from Seller. These amounts are non-refundable.

Temporary Hold / Reserve

Ramio may Hold seller payouts temporarily, Maintain a rolling reserve, or Delay settlement if seller shows excessive chargeback ratio or suspicious activity.

Fraudulent Activity

If chargebacks arise due to Misleading product listing, False advertisement, Non-delivery, Counterfeit products, or Seller negligence, Ramio may suspend or permanently terminate Seller account.

Right to Contest

Ramio may, at its discretion, contest chargebacks on behalf of Seller using order data and delivery proof. However, Ramio is under no obligation to contest disputes.

Subscription Chargebacks

For subscription-related disputes, access may be immediately suspended. Seller remains liable for the full chargeback amount.

Marketplace Recovery Rights

Ramio reserves the right to initiate legal proceedings to recover unpaid chargeback amounts. Ramio shall have first right of set-off against any amounts payable to Seller in respect of any chargeback, dispute, penalty, fine, tax liability, or regulatory action arising from Seller activities.

7.Subscriptions

  • Subscription renews automatically.
  • User authorizes recurring debit.
  • Failed payments may suspend access.
  • No refund for partial billing cycle.
  • Ramio reserves right to modify subscription plans with notice.

8.Digital Products

  • Delivered electronically.
  • No refunds once accessed/downloaded.
  • Redistribution is strictly prohibited.
  • License is personal and non-transferable.

9.Print-on-Demand

  • Slight variation in print color/size may occur.
  • Custom products are non-returnable unless manufacturing defect.
  • Delivery timelines are estimates only.
  • Ramio is not liable for courier delays.

10.Platform Suspension Rights

Ramio may suspend or terminate accounts without notice for:

  • Fraud suspicion
  • Policy Violation
  • Legal violations
  • Excessive chargebacks
  • Policy breach

Ramio may permanently block access at its discretion.

11.Limitation of Liability

To the maximum extent permitted by law, Ramio shall not be liable for:

  • Indirect damages
  • Loss of profit
  • Business interruption
  • Data loss
  • Consequential damages

Maximum liability is limited to: Total fees paid to Ramio in previous 3 months.

12.Force Majeure

Ramio shall not be liable for delays caused by:

  • Natural disasters
  • Government actions
  • Internet failures
  • Payment gateway outages
  • Pandemic
  • Strikes

13.Data Disclaimer

Ramio does not guarantee uninterrupted access. Users acknowledge that Cloud services may experience downtime and Data backups are best effort.

14.Dispute Resolution

Any dispute shall first be attempted through amicable settlement. If unresolved:

  • Subject to jurisdiction of Mumbai courts.
  • Indian law shall apply.

15.Modification Rights

Ramio may update these Terms at any time. Continued use implies acceptance.

16.User Eligibility

Users must:

  • Be 18 years or older
  • Provide accurate information
  • Comply with Indian laws

17.Platform Fees & Commission

Ramio may charge:

  • Subscription fees
  • Transaction fees
  • Commission on sales
  • POD service charges

Fees may be revised with prior notice.

18.Refund & Cancellation

Refunds are governed by our separate Refund Policy.

19.Intellectual Property

  • Users retain ownership of their content
  • Ramio receives license to display/store content
  • Unauthorized use of Ramio branding is prohibited

20.Governing Law

These Terms shall be governed by laws of India.

Jurisdiction: Courts of Mumbai, Maharashtra.