RAMIO SELLER AGREEMENT
(Marketplace & Print-on-Demand Platform Agreement)
Effective Date: 18/02/2025

This Seller Agreement (“Agreement”) is entered into between:

Platform

Ramio Platform

A proprietorship firm having its principal place of business in Mumbai, Maharashtra, India, operating the platform “Ramio” (hereinafter referred to as “Platform” or “Ramio”)

AND

Seller

The Registered Seller

The individual or entity registering as a seller on Ramio (hereinafter referred to as “Seller”).

Ramio and Seller shall collectively be referred to as “Parties”.

1.Appointment

Ramio grants Seller a limited, non-exclusive, non-transferable right to use the Platform to list and sell products, subject to this Agreement.

This Agreement does not create:

  • Partnership
  • Joint venture
  • Employment
  • Agency relationship

Seller operates independently.

2.Products & Listings

Seller may list:

  • Physical goods
  • Print-on-demand products
  • Digital products
  • Subscription-based products

Seller represents and warrants:

  • Products are lawful
  • No IP infringement
  • All descriptions are accurate
  • No counterfeit or prohibited goods

Ramio may remove listings at its discretion.

3.Commission & Fees

Seller agrees that Ramio may deduct:

  • Platform subscription fees
  • Commission percentage
  • Payment gateway charges
  • POD production costs
  • Logistics charges
  • Chargeback penalties
  • Refund adjustments

Fee structure may be updated with notice.

4.Payment & Settlement

Payouts shall be made:

  • Weekly / Bi-weekly (as determined by Ramio)
  • After deducting all applicable fees
  • Subject to dispute resolution

Ramio may withhold payouts in case of:

  • Chargebacks
  • High return ratio
  • Fraud suspicion
  • Legal compliance checks

5.Chargeback & Reversal Liability

Seller is fully liable for:

  • Payment reversals
  • Bank disputes
  • Fraudulent transactions
  • Unauthorized transactions
  • Subscription chargebacks

Ramio may recover disputed amounts from:

  • Pending payouts
  • Seller wallet balance
  • Future earnings

Liability Notice

If insufficient balance exists, Seller must remit payment within 7 days.

6.Rolling Reserve

Ramio may maintain a rolling reserve (5–20%) for:

  • New sellers
  • High-risk categories
  • Excessive disputes

Reserve may be released after a defined period.

7.Print-on-Demand Terms

If Seller uses POD:

  • Designs must not infringe third-party rights
  • Minor color variation is acceptable
  • Custom products are non-returnable unless defective
  • Seller is responsible for product accuracy

8.Digital Products

Seller warrants:

  • Digital files are original or licensed
  • No piracy
  • No redistribution

No Refunds

No refunds once downloaded unless required by law.

9.Subscription Products

Seller agrees:

  • Recurring billing is authorized by customer
  • Cancellation rules are clearly disclosed
  • Seller remains liable for subscription chargebacks

10.Tax & GST Responsibility

Seller is solely responsible for:

  • GST registration (if applicable)
  • Issuing tax invoices
  • Filing GST returns
  • Paying TDS/TCS obligations

Ramio is not responsible for Seller tax defaults.

11.Intellectual Property

Seller retains ownership of content but grants Ramio a worldwide, royalty-free license to:

  • Display products
  • Promote listings
  • Use images for marketing

Seller agrees to indemnify Ramio for IP claims.

12.Data Protection

Seller shall:

  • Use customer data only for order fulfillment
  • Not misuse contact information
  • Not send unsolicited marketing without consent

Privacy Violation

Violation may result in termination.

13.Fraud & Suspension

Ramio may suspend or terminate Seller for:

  • Fraud
  • Counterfeit products
  • Excessive chargebacks
  • Regulatory non-compliance
  • Negative brand impact

Decision is final and binding.

14.Limitation of Liability

Ramio shall not be liable for:

  • Loss of profit
  • Indirect damages
  • Business interruption
  • Courier delays

Maximum liability is limited to fees paid to Ramio in past 3 months.

15.Force Majeure

Ramio shall not be liable for:

  • Government restrictions
  • Natural disasters
  • Payment gateway failures
  • Internet outages
  • Pandemic events

16.Dispute Resolution

Disputes shall first be resolved amicably.

If unresolved:

  • Subject to jurisdiction of courts in Mumbai, Maharashtra
  • Governed by Indian law

17.Term & Termination

This Agreement remains valid until terminated.

Ramio may terminate immediately for breach.

Seller must clear outstanding dues within 7 days of termination.

18.Modifications

Ramio may modify this Agreement with notice.

Continued use constitutes acceptance.

19.Confidentiality

Seller agrees to maintain confidentiality of:

  • Platform processes
  • Commission structures
  • Customer data
  • Vendor information

Obligation survives termination.

20.Seller KYC, Verification & Compliance

20.1 Mandatory KYC Requirement

Seller agrees to complete mandatory Know Your Customer (KYC) verification before receiving payouts.

Seller shall provide accurate and valid documentation including, but not limited to:

  • Full legal name, Address, Mobile & Email
  • PAN card (individual / entity)
  • Aadhaar (where permissible)
  • GST certificate (if applicable)
  • Bank account proof (cancelled cheque)
  • Business registration certificate

20.2 Verification

Ramio may verify docs via third-parties and conduct periodic monitoring. Failure to comply leads to suspension.

20.3 Accuracy

Seller warrants all info is true/correct. False info constitutes material breach.

20.4 Payout Restrictions

Ramio shall not release payouts until KYC and Bank validation is complete. Risk reviews may prompt temporary holds.

20.5 AML & Anti-Fraud Compliance

Seller shall not use Platform for money laundering or fraud. Ramio reports suspicious activities to authorities under Indian law.

20.6 High-Risk Sellers: Enhanced due diligence for high-value/international/digital-only categories.

20.7 Data Usage: KYC data used solely for compliance/verification per Privacy Policy.

20.8 Termination: account closure for forged docs or mismatch of identity details.

21.Entire Agreement

This Agreement constitutes the entire understanding between Parties.

Signatures

For Ramio Platform

Snehal Karia
Snehal KariaProprietor, Ramio Platform

For Seller

Authorized Name:
Title/Position: